said by WiFu:I have my own SB6141, which I bought from the recommended list of modems for my comcast internet. It was installed by them and has been working well enough for a few months. I finally got around to trying to configure it, because it is acting as a DHCP server, but I have my own router/firewall/vpn device that I want to use. I come to find out that there is nothing configurable from the modem's management webpage.
I want to set it to bridge mode. Is that setting being locked by comcast's remote configuration of my modem?
Has anyone been successful getting them to change this? I called customer service, but their tactic was to ask me what I want to do with bridge mode. Then they say, no you can't do that, because you have a dynamic IP address, not static. I know the service gives me single dynamic address, that's all I am trying to get. Right now, I have no public IP address I can use!
This change wouldn't affect them at all. They can let me worry about the limitations of VPN and webserver with a dynamic address, but I can't tell if they're clueless, or if they are just refusing to help. "Call the manufacturer" sounds more like the later.
Any suggestions would be welcome. It does look like I can factory reset the modem if it comes to that, but then I might have real problems, whereas right now my only problem is their customer service.
Thanks.
Uhh, the SB6141 is a standard (AKA bridge) modem; that is the only mode of operation that it has. The DHCP server in the SB6141 only operates when the modem is not connected to the Comcast network; it does not have any effect on normal operation using the SB6141 as a media converter/bridge device. Also, with a typical single public IP address residential account, you should only have one device connected directly to the SB6141; that device would be your router's WAN interface, so that no other devices on your network would even be able to see the DHCP server on the SB6141.
Exactly what kind of problem (if any) are you having that you think that putting your SB6141 into "bridge" mode will fix?
FWIW, my SB6121 also has a built-in DHCP server, but even though I have a business class account, and have multiple devices attached to the SB6121, its internal DHCP server in no way interferes with any device I have behind it getting its proper public IP address (nor does it in any way interfere with the public visibility of any services I offer from behind it).
