 IIgsPremium
join:2002-10-05
Montreal, QC
kudos:1 | BELL "ACCIDENTALLY" PULLS MY TSI-DSL; 6th time!! Before going any further, please read this discussion thread I started October last year...
In a nutshell, late last year Bell Canada "accidentally" pulled out my DSL line card (and later even disconnected my POT telephone voice line!) not once, but 5 TIMES between October and November 2012. Apparently due to a database error, my Teksavvy Internet service was lost for several weeks.
WELL, IT HAS HAPPENED AGAIN. AS OF THURSDAY, MARCH 7, 2013, MY DSL LINE CARD HAS BEEN PULLED AND I HAVE NO INTERNET SERVICE.
Yep, this is now the 6TH TIME I'm experiencing what they call a pull-in-error! 
I am at a loss for words, at the end of my rope dealing with this crap. TSI is working on trying to get this resolved through Bell, but based on my previous experiences, that could be days...weeks even.
Meantime the CRTC will not help me and refers me to the CCTS. The CCTS say they cannot help me, and refers me to Bell's Executive Office. Called them and I get put through to front-line billing, and told there is no way to directly speak with them, plus, I'm a Teksavvy customer so it's Teksavvy's fault.
Right now I'm using dial-up (1.5K/sec) on one of my old laptops which still has an analog modem. For all intents and purposes, I am cut off from the world once more....this is UNACCEPTABLE and I'm MAD AS HELL.
Don't know what else to do at this point, I just can't keep reliving this nightmare over and over every few months....this has got to STOP! |
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 DrZEUS
join:2004-01-13
Mississauga, ON | Damn...sorry to hear that...mine has been pulled twice over 5 years...not as bad but I know the feeling.
Try and request that Bell put a tag on your card to lower the possibility of a tech pulling your card....unless of course they dont care.
Are you being put back on the same remote when they get you re-connected? |
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 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to IIgs
Hey IIGS,
I am currently on the phone with a Bell Director... I found out what happened. I will be getting back to you shortly with an update. Just want to make sure I work with Bell to get the ball rolling to restore services.
Thanks,
Andre
Stay Tuned
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TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog |
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| reply to IIgs
In the past 12 years or so, it's happened about 4 times to me. Two of those times was within a period of 2 weeks.
I was told by a tech that they don't properly tag these things (because they don't care), and the Bell database doesn't have record of installs for 3rd party resellers, even though it's done by them.
It's always been fixed within 1-2 business days though.
--
Everything Apple |
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TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to IIgs
Still on the phone with him while is on the other line with the people needed to fix this  |
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 c2rothPremium
join:2006-04-26
Kitchener, ON
kudos:2 | reply to IIgs
Really sorry to hear this IIGS. I followed your previous thread and was outraged as well. You are 100% right, this shit has to stop. |
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TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to IIgs
Hi IIGS,
So here is what happened. I spent the last 30 minutes on phone with the Bell Wholesale Director of Repair and Bell Wholesale Director of Business office (may not be their actual titles but that is what they do )
It seems that recently, you called Bell to adjust some of your Bell Phone features and when these changes were processed, the Wholesale DSL order, AKA "USOC" was removed and the Retail one was added.
Since this change was done last night, it seems that the CO framework was pulled.
They are working the order as we speak and there is a chance that the physical work can be completed tonight, providing the CO is manned and if not, a tech will be dispatched first thing tomorrow which I will be notified of updates by the Bell Wholesale Repair Director.
After speaking to both directors there, it seems that this situation and how the "USOC" changes even were permitted to be done were a complete mystery and will be investigated further to be prevented.
I'll keep you posted. Once again, I am sorry this happened to you...
Thanks,
Andre
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TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog |
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kovy
join:2009-03-26
kudos:8 | reply to IIgs
Man... a this point I would just change to cable... |
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mlord
join:2006-11-05
Nepean, ON
kudos:9 | said by kovy:Man... a this point I would just change to cable...
+10 ! |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to IIgs
Thanks for reaching out to me directly IIgs... I've gone straight to the top right away with it. Hope you're back up soon.
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Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to IIgs
Not that this will bring any comfort to you... but it seems to me that this was a different issue all together than the others.
...if nothing else, you're helping them find the bugs! 
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Marc - CEO/TekSavvy |
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kovy
join:2009-03-26
kudos:8 | said by TSI Marc:Not that this will bring any comfort to you... but it seems to me that this was a different issue all together than the others.
...if nothing else, you're helping them find the bugs!
I assure you, this is nothing new... |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | no doubt.. you've got people who report directly to George who heard about this one. Hopefully that helps.
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Marc - CEO/TekSavvy |
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 kragop
join:2006-02-15
Scarborough, ON | reply to TSI Andre
Excellent customer problem resolution (CPR). Really impressed by the ownership displayed by TSI Andre. |
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| reply to IIgs
said by IIgs:WELL, IT HAS HAPPENED AGAIN. AS OF THURSDAY, MARCH 7, 2013, MY DSL LINE CARD HAS BEEN PULLED AND I HAVE NO INTERNET SERVICE.
Unbelievable.
As I said the first few times this has happened to you, contact the Montreal Gazette Tech guy. Explain to him how both the Nations Regulator and their arms-length puppets at the CCTS blew you off.
Get it printed.
You know it's going to happen again... |
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| reply to IIgs
You always have small claims court |
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| reply to IIgs
Been fine for 5 years here in Anjou. I feel lucky.
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SHARPSHARK |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to IIgs
[insert emoticon for disbelief]
Did you do something bad to them in a previous life, or in an alternate dimension ?
I know you stated reasons previously for not going to cable, but surely if cost is one of them, the value of your loss of sanity on the DSL side has to count for SOMETHING in order to make cable worth it.
OY !  |
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TypeS
join:2012-12-17
London, ON
kudos:1 Reviews:
 ·TekSavvy Cable
| said by Davesnothere:
[insert emoticon for disbelief]
Did you do something bad to them in a previous life, or in an alternate dimension ?
I know you stated reasons previously for not going to cable, but surely if cost is one of them, the value of your sanity on the DSL side has to count for SOMETHING to make cable worth it.
OY !
I wonder if Marc could post satistics of Bell related vs Rogers related tickets with TSI, but I've had 3 disconnects (plus 2 city wide outages) with Rogers in less than a year. DSL never gave me an issue in a 1 and half year run, but I couldn't live with 5Mbps any more. There's no guarantee he will have less of a headache with cable internet service.
Just my 2 cents. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
2 edits | said by TypeS:said by Davesnothere:
[insert emoticon for disbelief]
Did you do something bad to them.... I wonder if Marc could post satistics of Bell related vs Rogers related tickets with TSI....
Being in Montreal, the OP would have a Videotron wire for a cable feed.
Not sure whether they would fare any better in the type of comparison which you mentioned.
BTW, Bell has caused me grief regarding my service itself on multiple occasions, but only as part of doing something which I had requested from themselves, Allstream, or TSI (pick an occasion), unlike most of IIgs's issues which mostly appeared out of the blue.
And Bell's billing (errors/dishonestly/inconsistency) has been a sore point for me too, but I'll not spill everything again here - if you want to read those sorts of things, my post history can be searched.  |
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