| BHN price? Well I upgraded to 60mb from 40mb and was told it was going to cost $5 more, not bad even though I know the price of bandwidth is going down & down; not up. So I pay that bill and long behold today they give me another increase W/O any notice or mention of it.
That $5 increase for a bump in speed now actually cost $7.61.
Thanks alot BrightHouse for letting me know about it! Nickel & Dime us to death; funny how our bill at work keeps going down for bandwidth, yet the cable company rises. |
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 TrimlinePremium
join:2004-10-24
Windermere, FL | Hey, I didn't do anything and my bill went up 7.15.
Nice, eh? |
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Yea I noticed they increased the modem charge by 75%! wow that's a really nice increase for them, considering it's the same modem I had since going to wide-band.
I think a 75% increase is simply ridiculous.  remember when the cost of service which always goes up, not down included the required modem? Now it's just another revenue stream for them that they raise up whenever they like too in addition to the service. |
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| And what makes this even more agitating is the fact these increases have been designed so that even if you are in a Package....set for 12 or 24 months, Modem pricing increases are not part of that package lock-in ...so everyone gets the Increase......so much for a committed Pricing package. I wonder what other charges will be coming out that.....because there have now been several Modem increases over a short period of time.....and what other increases might there be in waiting that also will be designed to be outside the Lock-in Packages.
And then there is something to be said for bandwidth prices decreasing.....but residental increasing...... |
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 BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | reply to picrthis
said by picrthis:Well I upgraded to 60mb from 40mb and was told it was going to cost $5 more, not bad even though I know the price of bandwidth is going down & down; not up. So I pay that bill and long behold today they give me another increase W/O any notice or mention of it.
That $5 increase for a bump in speed now actually cost $7.61.
Thanks alot BrightHouse for letting me know about it! Nickel & Dime us to death; funny how our bill at work keeps going down for bandwidth, yet the cable company rises.
No it didn't. You received a pro-rated bill. Your bill next month will reflect just the $5.00 increase.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | reply to picrthis
said by picrthis:Yea I noticed they increased the modem charge by 75%! wow that's a really nice increase for them, considering it's the same modem I had since going to wide-band.
I think a 75% increase is simply ridiculous. remember when the cost of service which always goes up, not down included the required modem? Now it's just another revenue stream for them that they raise up whenever they like too in addition to the service.
The modem fee is entirely optional. You can provide your own modem or eMTA and avoid the modem fee entirely.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| reply to BHNtechXpert
I did NOT receive a pro-rated bill, they already did that last month. Again my total bill increased by $7.61 a month. |
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HOW can they justify a 75% increase on the modem in the first place and with NO notice to the customer, you know the one that pays the bills.......the modem fee is NOT optional, you must have a modem to get online, yes I can buy one; but ethier way I'd be paying for it. Funny how it used to be INCLUDED in the service, then they spun it off (bill didn't go down for that) and charged for it, now that's not good enough, they raise the rate 75%.....what is optional though is BHN.
Sorry guy, I don't expect you to agree with me on this issue, as you are biased towards BHN since they employee you; Customers agree with me. |
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| Weird... they printed it directly on my bill that three different things were going up in cost. I guess they only do that for some customers..... |
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Nayan
join:2012-08-15
Melbourne, FL | reply to picrthis
I had it printed on my bill as well. I also follow other forums (gasp!) besides this one and knew about the increases back in January. For a number of years now March has been the month they raise rates so it really shouldn't come as a surprise. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | reply to picrthis
said by picrthis:I did NOT receive a pro-rated bill, they already did that last month. Again my total bill increased by $7.61 a month.
There may be other things that caused your bill to increase $7.61 but upgrading your Lightning upgrade alone didn't. I would be happy to review your bill with you...open a direct forums thread, include your IP and I will be in touch.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | reply to picrthis
said by picrthis:HOW can they justify a 75% increase on the modem in the first place and with NO notice to the customer, you know the one that pays the bills.......the modem fee is NOT optional, you must have a modem to get online, yes I can buy one; but ethier way I'd be paying for it. Funny how it used to be INCLUDED in the service, then they spun it off (bill didn't go down for that) and charged for it, now that's not good enough, they raise the rate 75%.....what is optional though is BHN.
Sorry guy, I don't expect you to agree with me on this issue, as you are biased towards BHN since they employee you; Customers agree with me.
You were notified...everyone is notified and it has nothing to do with bias I am trying to make sure you understand that you are by no means obligated to pay the monthly modem fee. You can bring your own modem and never pay the fee again....again you do have options.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | reply to weaseled386
said by weaseled386:Weird... they printed it directly on my bill that three different things were going up in cost. I guess they only do that for some customers.....
Everyones statement reflects a notice of what prices changes are happening just like yours. Whether they choose to read their statement or not...that's an entirely different issue weasle...you know how that goes. 
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| reply to picrthis
I saw today an ad on WTSP (Ch10) for a bundle Internet (30/2) and digital TV for $97 for 24 months... but couldn't find any real details on the BH website:
From what I gather here and there there is a converter and Modem involved: what is the cost? $3.50 for the modem, and the Converter what for? Do I need one?
and taxes: how much?
What is the regular price after the promo?
Right now I have just Internet 10/1 for $53 total (Hernando County).
I really appreciate any help before making a decision... |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | said by Beware u:I saw today an ad on WTSP (Ch10) for a bundle Internet (30/2) and digital TV for $97 for 24 months... but couldn't find any real details on the BH website:
From what I gather here and there there is a converter and Modem involved: what is the cost? $3.50 for the modem, and the Converter what for? Do I need one?
and taxes: how much?
What is the regular price after the promo?
Right now I have just Internet 10/1 for $53 total (Hernando County).
I really appreciate any help before making a decision...
If you want I can have a sales specialist call you.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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1 edit | Thanks... I can call, but I want to hear from subscribers first, because they usually give better details. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | said by Beware u:Thanks... I can call, but I want to hear from subscribers first, because they usually give better details.
No they don't...not when it comes to pricing. How to fix a box issue or get the latest out of their DVR or how to configure a router yes...pricing not so much.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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 FlashfoxEco-Text -- Why print E-mails?
join:2003-10-01
Melbourne, FL | reply to picrthis
Hmm... I received a notification by mail and via E-mail about the pending increase. Perhaps you discarded the mail as junk (both the paper and electronic copies)? |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | said by Flashfox:Hmm... I received a notification by mail and via E-mail about the pending increase. Perhaps you discarded the mail as junk (both the paper and electronic copies)?
I can 100% say that the one or more of the above is correct. Ample notice was provided via multiple forms of delivery.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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 kdwycha
join:2003-01-30
Riverview, FL
 ·Bright House
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said by Flashfox:Hmm... I received a notification by mail and via E-mail about the pending increase. Perhaps you discarded the mail as junk (both the paper and electronic copies)?
People tend to read what they want to read and ignore things such as legal fine print, notices of price increase etc. Just the way it is. Most companies use different mediums to try to notify customers. These notifications often will be ignored. |
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