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Tilfer

@bhn.net
reply to kdwycha

Re: BHN price?

My disappointment regarding this, notice or not, its a fair assumption that when you are placed into package that you are told locks in the pricing for a specified period of time, that is exactly what it should be. Your pricing should not increase until after your committed pricing ends. To suddenly after all these years of committing to packages to find out there is at least 1 charge that is not locked .....for me is very disappointing. Might there be others in the future......time will tell.


the65gto

join:2000-08-31
Apopka, FL

I guess I fall into the same category. Was notified last friday that the 3 year package I was into was about to expire and the bill would raise $10. Ok, but did not know I was in a package, perhaps there are other packages I am into now. How can you tell?? Its probably to hard to print them on your statement, but would think you should be able to go to my services and see them. If not, I think this would be a good idea to implement. That $10 + the upcoming modem fee (T&F)raised my bill $14.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

said by the65gto:

I guess I fall into the same category. Was notified last friday that the 3 year package I was into was about to expire and the bill would raise $10. Ok, but did not know I was in a package, perhaps there are other packages I am into now. How can you tell?? Its probably to hard to print them on your statement, but would think you should be able to go to my services and see them. If not, I think this would be a good idea to implement. That $10 + the upcoming modem fee (T&F)raised my bill $14.

We don't have 3 year packages just 2 or 1 year. Rather than gues as to what the deal is how about you open a direct forums thread, include your IP and I'll have a sales specialist call you back.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


Beware u

join:2009-12-26
reply to the65gto

I was considering getting a Combo Package (32/2 + Digital TV) advertised for $97 for 24 months...
I called today to get more info, and was told it will be: $97 (including modem I believe ... not too sure now) + $20 (converter/Taxes) for a total of $117 with one converter (a pricey Promo)... which is a far cry from the Promo of $97.


the65gto

join:2000-08-31
Apopka, FL
reply to BHNtechXpert

Gary, here is what the letter said. " We hope you've been enjoying all of the benefits provided by our digital service....phone, HS internet, showtime, movie channel, sports pass and digital movie pass for the last 36 months" Special offer....for $xxx.xx is about to expire. New price is +$10 for the next 12 months. I can scan and send the complete letter if need be.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

said by the65gto:

Gary, here is what the letter said. " We hope you've been enjoying all of the benefits provided by our digital service....phone, HS internet, showtime, movie channel, sports pass and digital movie pass for the last 36 months" Special offer....for $xxx.xx is about to expire. New price is +$10 for the next 12 months. I can scan and send the complete letter if need be.

Okay what its saying there is you have been enjoying a promotion for the past 36 months however that was not the actual duration of the promotion which was only 24 months. After the first 24 months your new promtional rate was $10 more than what you paid originally and this is called a step. This step rate lasts 12 months at which point you may or may not step again to something less than the full retail rate or to the full retail rate it just depends.

There is another possibility in that you didn't step originally (meaning you enjoyed your original rate for 36 months on us despite it really only intended to last 24 months) and they caught it this time around and you are stepping for the first time. It's rare but it can happen.

In your case it does appear you will be stepping either way. Now you have a choice (1) stay where you are or (2) call our sales department and see if something isn't a better match. I suggestion option 2 as it won't hurt to explore the possibilites...you don't know unless you call and it's pretty painless.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



paradigmfl

join:2005-07-16
Reviews:
·Bright House
reply to picrthis

I noticed the modem increase as well. I didn't complain about the initial charging for the modem as it was just a few dollars and because at least in my area they have top of the line modems available. It was fair to charge a couple bucks for the equipment they had available. But now as I understand it they made it $3.50 a month extra from $2 or $2.50 before. Then they also recently increased the price for standard internet.

I don't understand why they need to keep increasing the prices for basic internet service when it's already $50 a month! I understand why TV prices increase - the providers are raising their rates - but BHN isn't providing the content on the internet. Others are. I think it's being used to subsidize their falling TV revenues as people cancel and go to things like Netflix.

$30 or even $35 a month is PLENTY for 10/1 internet service in 2013. $50+ is ridiculous.

But it's not just them. The monopolies and duopolies are all gouging customers where they can get away with it. On the bright side (pun intended. ha ha?) at least BHN isn't doing tiered billing and caps. Although with the way they are going I wouldn't be surprised to see this change in a year or two. I also wonder if they are going to keep inching all these fees up every year to where it's $5 a month for the modem, a $10 late fee (though it's your own fault for being late there is a point where the charge becomes unreasonable considering they bill in advance), and $55 a month for basic internet.

All I can say is contact your representatives, vote accordingly, and if you really want to help start attending your county and city meetings and bring up the subject every now and then. Try to organize others to put some pressure on these companies.



paradigmfl

join:2005-07-16
Reviews:
·Bright House
reply to picrthis

To put it in perspective, I can lease a dual core server in a data center on a 1 Gbps connection with 3 TB (possibly 10 TB) monthly bandwidth for what I pay Bright house each month for my 10/1 connection. I can show you the bill. It's true!

I understand that the "last mile" is more expensive but on the flip side the server provider has to pay to power the server, handle the billing just the same, and troubleshoot. It also shows that bandwidth costs are decreasing. So why the INCREASES?

The difference is that in the server market there is no monopoly or duopoly. It's not location specific. I can get a server anywhere in the world. There exists fierce competition. Locally I only have two realistic choices. AT&T or BHN.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to paradigmfl

said by paradigmfl:

I noticed the modem increase as well. I didn't complain about the initial charging for the modem as it was just a few dollars and because at least in my area they have top of the line modems available. It was fair to charge a couple bucks for the equipment they had available. But now as I understand it they made it $3.50 a month extra from $2 or $2.50 before. Then they also recently increased the price for standard internet.

I don't understand why they need to keep increasing the prices for basic internet service when it's already $50 a month! I understand why TV prices increase - the providers are raising their rates - but BHN isn't providing the content on the internet. Others are. I think it's being used to subsidize their falling TV revenues as people cancel and go to things like Netflix.

$30 or even $35 a month is PLENTY for 10/1 internet service in 2013. $50+ is ridiculous.

But it's not just them. The monopolies and duopolies are all gouging customers where they can get away with it. On the bright side (pun intended. ha ha?) at least BHN isn't doing tiered billing and caps. Although with the way they are going I wouldn't be surprised to see this change in a year or two. I also wonder if they are going to keep inching all these fees up every year to where it's $5 a month for the modem, a $10 late fee (though it's your own fault for being late there is a point where the charge becomes unreasonable considering they bill in advance), and $55 a month for basic internet.

All I can say is contact your representatives, vote accordingly, and if you really want to help start attending your county and city meetings and bring up the subject every now and then. Try to organize others to put some pressure on these companies.

Remember.. the modem fee is optional. You can purchase your own modem and never pay that fee again.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



paradigmfl

join:2005-07-16
Reviews:
·Bright House

said by BHNtechXpert:

Remember.. the modem fee is optional. You can purchase your own modem and never pay that fee again.

That is true and I will give you that. I was just surprised at how quickly and how much it was raised.

I have to admit that I was given a SB6141 (which as you probably know is a great modem) to use by BHN so a couple bucks a month was more than reasonable previously. I feel bad for the people out there getting charged $42 / year for a three year old $25 modem though.


FredP

@comcast.net

1 edit
reply to BHNtechXpert

said by BHNtechXpert See Profile
Remember.. the modem fee is optional. You can purchase your own modem and never pay that fee again.

This statement cracks me up. You can either pay the monthly fee or go out and spend $100+ on a modem at Best Buy. Either way you are stuck spending money that you didn't have to spend in the past. No matter which way you spin it, it is a price increase delivered by Bright House.

Beware u

join:2009-12-26
reply to paradigmfl

said by paradigmfl:

...

$30 or even $35 a month is PLENTY for 10/1 internet service in 2013. $50+ is ridiculous.

...

All I can say is contact your representatives, vote accordingly, and if you really want to help start attending your county and city meetings and bring up the subject every now and then. Try to organize others to put some pressure on these companies.

You got to be kidding... it is those idiots " representatives" who gave territories "monopolies" to those providers... end result they charge what they please, and subscribers have no say or choice if they need/want cable.... period!


cowudder

@bhn.net
reply to FredP

Fred- of course its a sales pitch. he provides great content to this forum but you always have to remember he works for brighthouse.

as soon as you say you're going to purchase a modem, he will tell you that if a lightning strike hits you're not covered like you are with a brighthouse modem.

in reality he knows the price hike is bogus but he can't just come out and say that.. he's an employee



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

2 edits

said by cowudder :

Fred- of course its a sales pitch. he provides great content to this forum but you always have to remember he works for brighthouse.

as soon as you say you're going to purchase a modem, he will tell you that if a lightning strike hits you're not covered like you are with a brighthouse modem.

in reality he knows the price hike is bogus but he can't just come out and say that.. he's an employee

Not exactly but I appreciate where you are coming from . I'm going to lay it all out there (as I always do) and hopefully you make the best decision for you. But having been on the receiving end of some very nasty discussions here on why we didn't allow customer owned modems previously (when they were free) and now that we do people are still complaining...and the irony is that some of them are the very ones who wanted to bring their own modems .

Fact remains we have given you two options....The free one which means you bring your own modem or the paid one where we provide the modem for you. It's just that simple, the choice is yours and resourceful people can find D2/D3 modems and MTA's fairly cheap. Just be sure to check the approved devices list.

Frankly we don't care which option you go with, whatever makes you happy but you need to understand that any savings you might have derived from a customer owned modem can be blown in a moment of stupidity or mother nature. Modem MFR's know how to detect both in a warranty returned device and they will void your warranty...they do it all the time so you need to consider that before you make your decision. A smart person takes all potential costs and risks into consideration before making any decision and I don't think this should be any different.

For some the risk and benefits are worth it....others probably not so much. This is a decision you will have to make...we can't make it for you.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



paradigmfl

join:2005-07-16
Reviews:
·Bright House
reply to Beware u

said by Beware u:

said by paradigmfl:

...

$30 or even $35 a month is PLENTY for 10/1 internet service in 2013. $50+ is ridiculous.

...

All I can say is contact your representatives, vote accordingly, and if you really want to help start attending your county and city meetings and bring up the subject every now and then. Try to organize others to put some pressure on these companies.

You got to be kidding... it is those idiots " representatives" who gave territories "monopolies" to those providers... end result they charge what they please, and subscribers have no say or choice if they need/want cable.... period!

Well at least try to organize with others who agree then. Try to get your objections in the "readers write in" section of your local newspaper. Try to get on the news. Show up at the city and county council meetings. Politics is often corrupt but in the end WE vote them in or out. It's better than rolling over and just taking it. We can't be defeatist about it. If you bing it to the attention of a couple more people and they in turn do the same and so on, things can start to change.

Recent news item: »Senator Begs FCC to Pay Attention to Soaring Broadband Prices

Great site for broadband activism: »www.stopthecap.com

FWIW I'm just speculating but I suspect part of the challenge BHN faces is that they route over Timewarner's RR network and have existing contracts with them. They likely are held captive to some extent over pricing and have certain pressures placed upon them. It definitely doesn't let them completely off the hook but maybe this explains a portion of it in regards to BHN internet pricing?


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

"FWIW I'm just speculating but I suspect part of the challenge BHN faces is that they route over Timewarner's RR network and have existing contracts with them. They likely are held captive to some extent over pricing and have certain pressures placed upon them. It definitely doesn't let them completely off the hook but maybe this explains a portion of it in regards to BHN internet pricing?"

No...no and definately no.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



paradigmfl

join:2005-07-16
Reviews:
·Bright House

said by BHNtechXpert:

"FWIW I'm just speculating but I suspect part of the challenge BHN faces is that they route over Timewarner's RR network and have existing contracts with them. They likely are held captive to some extent over pricing and have certain pressures placed upon them. It definitely doesn't let them completely off the hook but maybe this explains a portion of it in regards to BHN internet pricing?"

No...no and definately no.

Wow. I wasn't expecting a response to that nor did I really intend it in a negative manner. But if you won't get into trouble for it can you please go into more details about this? I always sort of assumed that there was a contract in place or such with BHN's use of Roadrunner and that BHN had to pay X amount per account or some other such arrangement like this.

GeNomer

join:2013-01-21
Indianapolis, IN

1 recommendation

reply to FredP

The way I see it was the modem rental was built in to the cost of RR service before, but that wasn't really fair to people who have their own modem so they separated it. I figure that the modem fee is going towards all the Docsis 3 modems that are needed for the faster speeds. I'm sure there are other infrastructure upgrades that were needed as well such as CMTS to handle faster speeds and bonded channels and all that.



Tilfer

@bhn.net

And now if we elect to use a BHN Modem, and pay the monthly fee, sure wish they had Brand New Motorola MTA's (Phone\Internet). I have a Ubee and quite honestly dislike it, the Motorola MTA's that friends use with Verizon......are sweet and Motorola has been in this field for a long time and have a great reputation. I have been told BHN only has Ubee and Arris MTA's available....and Brand new, never out in service, only Ubee's.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

said by Tilfer :

And now if we elect to use a BHN Modem, and pay the monthly fee, sure wish they had Brand New Motorola MTA's (Phone\Internet). I have a Ubee and quite honestly dislike it, the Motorola MTA's that friends use with Verizon......are sweet and Motorola has been in this field for a long time and have a great reputation. I have been told BHN only has Ubee and Arris MTA's available....and Brand new, never out in service, only Ubee's.

Not correct...
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


swbrains

join:2004-04-14
Wesley Chapel, FL

I see the Arris TG852G is on the approved list. I currently have a separate D3 modem and telephone adapter (whatever that's technically called - MTA?). Both are being rented from BH.

The Arris TG852G appears to do both -- internet and telephony. Can I replace both of my current BH devices with this one device if I decide to buy my own equipment? I'd like to pear down the number of devices I have on the shelf if possible...

Also, can the Arris TG852G be placed in bridge mode? I have my own router that I want to continue using.

Thanks!



Tilfer

@bhn.net
reply to BHNtechXpert

Not correct as to??????? Thanks


GeNomer

join:2013-01-21
Indianapolis, IN
reply to Tilfer

I don't think Motorola has made MTA's in a while unless they started making them again. I know they do make pretty good modems.



Tilfer

@bhn.net
reply to BHNtechXpert

Sorry to asking you again, but in case this slipped by, I want to be correctly educated......as to where I was not correct. Another member replied advising Motorola has not manufactured MTA's for several years, my neighbor who has Verizon informed me his MTA was Motorola so perhaps he misinformed me.

New out of the Box MTA's (Internet-Lightning\Phone.....) BHN only has the Ubee currently available.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

said by Tilfer :

Sorry to asking you again, but in case this slipped by, I want to be correctly educated......as to where I was not correct. Another member replied advising Motorola has not manufactured MTA's for several years, my neighbor who has Verizon informed me his MTA was Motorola so perhaps he misinformed me.

New out of the Box MTA's (Internet-Lightning\Phone.....) BHN only has the Ubee currently available.

Again this is not correct.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



Tilfer

@bhn.net

Hello Friend



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to kdwycha

said by kdwycha:

said by Flashfox:

Hmm... I received a notification by mail and via E-mail about the pending increase. Perhaps you discarded the mail as junk (both the paper and electronic copies)?

People tend to read what they want to read and ignore things such as legal fine print, notices of price increase etc. Just the way it is. Most companies use different mediums to try to notify customers. These notifications often will be ignored.

There were multiple forms of notice issued not just in the statement.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


swbrains

join:2004-04-14
Wesley Chapel, FL

Anyone know about my question above regarding the Arris TG852G being used to replace a separate modem and telephone adapter in one device? (Or should I have started a new thread?)



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

said by swbrains:

Anyone know about my question above regarding the Arris TG852G being used to replace a separate modem and telephone adapter in one device? (Or should I have started a new thread?)

I answered your question...two days ago (check your PM)
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~


GeNomer

join:2013-01-21
Indianapolis, IN
reply to Tilfer

I know in my area (Indianapolis) Ubee is the only one you can get from Bright House if you have turbo or lightning and you have phone, but I think that in other areas they might have an Arris available. I have a friend who has a Motorola surfboard that does his internet and an MTA (can't remember the type) for his phone and they are just split off the same outlet. So maybe they can do that too, but usually you don't want unnecessary splitters because they can cause problems with signal going to the modem.