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ahent

join:2006-10-06
Johnston, IA

[IA] email troubles

Heads up, my wife had her email locked out tonight. When I called the CSR said that it was about the 8th email account he had gotten a call about tonight. So if you can't access your email they need to reset the password/account from mediacom's end. The CSR said that he was taking lots of notes and pushing it up the line since it sounded like a system wide problem.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
We are aware of the issues with the email and working on it.

DoctorX

join:2010-08-01
reply to ahent
mediacom got their email servers infiltrated. Spam was originating from my and apparently other's email accounts. I got locked out twice yesterday and the system wouldnot let me change my password. I had to call support twice.


Boss302_1970

join:2009-12-11
reply to ahent
had to help a friend who is disabled reset his pass too, it still asks even today for his new pass, he types it in and it lets him on, even though the save my password is checked and its the same pass he retypes in, CSR also said they were aware of the issue and he had done several in the course of the day.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
This should be fully resolved now. If you see any more issues please let me know asap!