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turtlejuice

@wideopenwest.com

[TWC] TWC unable to connect to mac adress for sbg6580

I have an sbg6580. My previous isp was Insight cable but i swtiched to TWC in columbus ohio. When I called tech support to set up the modem they said htey were unable to connect to the mac adress. Why is this and how do i fix it?



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:16

Did a TWC tech come in and activate the outlet your are connecting the modem to?