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fishacura

join:2008-01-25
Phoenixville, PA
reply to PJL

Re: Service Experience - Returning STB

I think that's been an ongoing problem for them....internal systems/people really don't communicate well with one another. I remember going to one-bill being extraordinarily painful and one rep. telling me "wireless is completely separate and we don't know what each other is doing most of the time". Funny.
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People who don't get good service on average tell 10 others while people who do get good service on average tell 1.