|reply to PJL |
Re: Service Experience - Returning STB
I think that's been an ongoing problem for them....internal systems/people really don't communicate well with one another. I remember going to one-bill being extraordinarily painful and one rep. telling me "wireless is completely separate and we don't know what each other is doing most of the time". Funny.
People who don't get good service on average tell 10 others while people who do get good service on average tell 1.