New York, NY
Tech Support won't fix my Simultaneous Ring
Help! I can't get Tech Support to fix my Simultaneous Ring.
It was fixed about a month ago from an online chat but then stopped working again.
I had another online chat with Tech Support a week ago and was told that the techies would have to change the routing on my line. A few days ago I got an email and voicemail asking if the problem was fixed. It isn't. I emailed back and was told to call in so they could trace the routing. I called in, waited on hold and was told that no Level 2 folks were available to help me. They would call back. They haven't.
I initiated two online chats today but both timed out after waiting in the queue until I was #1. The chat told me to send a message.
HELP! Get this fixed already. I don't have time to babysit this issue forever. The ticket number appearing in the last e-mail was 1420478-6596.
New York, NY
While PP Tech Support did call me a few hours after I posted here the problem is still not fixed FOUR days later. On Friday they ran a trace to test the routing and said they would continue to work on the problem. Today is Tuesday and still nothing.
I reported this problem to PP a week before posting so it's been 1.5 weeks and still this can't get fixed. I don't understand why.
|reply to nycityny |
The technician who originally worked your chat is currently working with out routing group to get the problem resolved. We have made an adjustment that should provide you with a temporary solution while we work on the problem on our side.