I should clarify... The problem with her original computer (toward the end) was that it could no longer connect and when it did connect it took a half hour to log in. Verizon convinced her the Jetpack was the answer---putting it in a better location such as the 2nd floor to connect to 4G. Today she was supposed to return it. They said 'nope we only allow returns up to 14 days'---today is day 15. They spooked her with the $175 charge to get out of the contract. Then they said 'we'll give you 8 GB for the same price as 5GB. She balked. They then offered her 18% off her bill each month. They convinced her to stay (for now) then said :"We don't have 4G where you live'.