| [Speed Problem] DSL slows starting around 4pm,.007 MBPS down by My internet connection speed (3MBPS down) starts dropping off around 4pm.By midnight its so slow a web page wont load.Facebook and youtube is out of the question! Between midnight and 3am its down to .007MBPS down load speed. Checked at speedtest.net. The upload speed never changes!! Everything was lovely until December 2012 the phone guy changed a part in the DSLAM 3.5 miles from my home which is when this all started. This problems occurs on all my computers (which are clean of any type of malware or spyware or viruses) and at my neighbors house across the road, as well as a few friends who live in the same town. The internet comes from AT&T in the neighboring town and comes by fiber optic to the phone company in the town I live. Fiber comes from the phone company (not AT&T) office to the Adtran dslam I am connected too. First they changed my modem,then replaced that with a wireless modem-router,then they installed a 2nd pair and installed an ADSL wireless modem-router. None of this had ANY affect on the problem! I don't think they have even checked with AT&T to see if there is a problem on their end. NOW WITHOUT my consent have changed me to a 1.5 MBPS down speed and I am POED about that. Wondering if they can do this without my permission? This phone company has NO terms of service.Their web page is a total of 3 pages and has no terms of service nor does it list locations the 1.5 3.0 or 6.0 service is available. The phone man and the help desk in Jackson Ms that supplys support have both openly admitted that they can not supply me with 1.5 MBPS constant service from the non fiber DSLAM 1 mile from me nor can they supply constant 3.0 service from the fiber DSLAM 3.5 miles from my home.
ANY INPUT ON THIS ISSUE WOULD BE GREATLY APPRECIATED!
JDHOWELL
countryboy200342 on YIM |
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| Re: [Speed Problem] DSL slows starting around 4pm,.007 MBPS down It may be obvious to you, but why are you posting here?
Were you looking for sympathy, a forum in which to complain, techniques to identify and document the problem, or what? |
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| Any help or input to identify and document the problem would be great. I thought I posted in the AT&T section. I am new to this site. |
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Reviews:
 ·AT&T Midwest
1 edit | I suggest the standard version of Ping Plotter. You can get a 30-day free trial. It graphs ping times and packet losses over time.
With it, ping a server that responds to pings maybe every 2.5 seconds. Note that some routers will stop responding after a bit, so don't be concerned that some intermediate hops show packet loss if a hop beyond that is responding well. 208.100.125.54 might be a good one.
Open another session of Ping Plotter. With it ping your local ATT gateway. That will probably correspond to the first hop outside of your house. You will also be able to see the IP address of the ATT gateway by looking at the web pages of your modem. The reason for pinging your gateway is that that gateway may respond to pings to it, even though it stops responding when it is just and intermediate step to somewhere else. If the pings to your gateway are clean, but there are problems
So what this hopes to show is the schedule of the problem. Do things slow way down, or do you just start losing packets.
Have a friend elsewhere in town do the same. Compare notes. You can do File -> Save Image in Ping Plotter to get an image that you could attach to a post here if you want some help interpreting.
Get to learn how things look when they are good, and see what common thing your friend across town sees when things go bad.
Also familiarize yourself with the readouts on the web pages of your modem. Look, in particular, for signal to noise numbers (SN) and power levels (dBm). Try to contrast the numbers for when things are bad vs good.
I have never worked for ATT or an affiliate. |
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| Thanks, I am studying this and will continue till I learn it. This afternoon I text the help desk guy and told him to put me back to 3 mbps connection and NOT to make any changes to my service unless he checks with me first. About 7pm I got an email saying I was back on 3 meg connection and would only be charged for the lower 1.5 meg service until they get fiber run to the dslam that is about 1 mile from my home.They say they are going to have that done by summer.Yeah right! They have about 5 miles to run that and no telling how many drive ways to trench under.I doubt it will be done by fall.
I forgot earlier to mention there is no server at the phone company. I am told sense there is no server here the speed tests I do at speedtest.net fall slightly short of what my actual speed really is. I am not sure if the server is at the big ATT sight in the next town or farther away in Jackson Ms. This phone company is not telling me everything.
I also didnt mention after the ADSL modem trial I took that back to the phone company and put the dsl modem and my netgear router back online.After 7 hours of tech chat with magic jack I asked will this work connected to an ADSL modem and they said no. lol dang I wish I had asked that first.
I did notice that while on the 1.5 Meg service for two days that the download speed stayed the same all the time way into the night as well as the upload. I just did a speed test and its pretty close considering I have 5 web pages tabbed on this laptop and the mini mac is on with my email and yahoo running,and magic jack plugged into router.But that could change.Usually its pretty slow by this time of night. I've seen it go as low as .007 mbps download speed and upload still be where it should be.
I have not been to school on any of this.I am self taught. I have built my own asus desk top which is smoking fast but I dont use it because it has 3 fans in it and is noisy and im sure goobles up power. I do restores and mostly maintenance hardware and software installs,memory and upgrades for family and close friends.
I like these two programs > MS Security Essentials and Ccleaner both free. |
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Reviews:
·AT&T Midwest
| said by jdhowell:About 7pm I got an email saying I was back on 3 meg connection and would only be charged for the lower 1.5 meg service until they get fiber run to the dslam that is about 1 mile from my home.They say they are going to have that done by summer.Yeah right! I think you are saying they acknowledge that the data path to your neighborhood is overloaded. That would match what you see. If that is the case, speeds should be a little better Saturday night than other nights, because there is typically less internet use then than other nights. |
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| Thats interesting that you say that because they claim it matters NOT how many people are on this DSLAM .(they claim only myself and neighbor cross the road from me) They claim on dsl the number of people does not affect my service, but on cable internet the more the slower. |
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cubguy
join:2010-07-09
Greenwood Springs, MS | JD,
Not sure what city you are in in MS, but we have the same identical problem here. We are serviced here by the CLMBMSMA61W access concentrator which is about 25 miles away from here "fiber-ed" in to the RT. Then its copper for the 3.5 miles to the house. Recently AT&T offered 3.0 here and we jumped on it after being on 1.5 for a couple years. The tech nearly had a meltdown when he came out and told us "I don't know why they are offering that here, as the RT is "maxxed out" and that the only way that could be guaranteed is if we move our house 1.5 miles down the road." There is a heavy demand for the service out in our area with about 90% of the residents on the service, but AT&T is trying its best to service too large of an area on one RT and the bandwidth suffers greatly. Many afternoons the service will drop into the 10%-20% of ad speeds range, resulting in multiple modem resets and then as the traffic drops a gradual return in speed by early morning. AT&T is the only offering in the area, so they have us over a barrel and they know it. Oh, how I would love "options"...I would take them in a minute. |
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