 kilrathi
join:2005-04-22
Rockaway Park, NY
 ·Time Warner Cable
| reply to kilrathi
Re: [TWC] [nyc, queens] rockaway park - packet loss noise issue( Plant tech was here today, he did reveal that l3 logs did indeed show that since last wed upstream snr is not clean and every day it takes a dip below spec around 10pm until 4am is most visible.
Especially 19Mhz channel. Other 3 channels are mostly above spec although they dip too around same time. Now since there is no way to tell which channel modem uses or will use this doesnt really matter.
The plant tech was here did some readings and saw just a bit of packet loss but I did tell him that most visible packet loss is during night time, he said that he will try to forward the issue to engineering team but he also said to call l3 every night to make sure they note it again and again...
I will see how things will be over the weekend as I suspect they reconnected someones tap that has bad tv or illegal cable and anytime that person has that device on combined with higher usage the upstream noise is more visible and affecting me.
One interesting thing is that when I called l3 last week wed when the problem started they told me there was a big mainteance on the node that day, but the plant tech that was here checked the logs and said there was nothing of the sort... figures.
I now await to see if they push the issue to the engineering team as I also wait for verizon fios install next month. Wait and see. |
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Wineclaw
join:2012-11-14
Richmond Hill, NY Reviews:
·Time Warner Cable
| Thanks for the update on your end, kilrathi.
Tonight was the first night where, while there is still packet loss, it is much lower than the previous 7 nights. A lot of 1/20s and 4/20s instead of 19/20s according to the smokeping test.
Latency from KS is much more stable too.
said by kilrathi:every day it takes a dip below spec around 10pm until 4am is most visible. Almost the same here: 7pm to ~3am. |
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kilrathi
join:2005-04-22
Rockaway Park, NY Reviews:
·Time Warner Cable
| reply to kilrathi
The issue had to do with problem at the node and was resolved for past 2 weeks. I am very happy it did which made me push verizon fios install back another month. I am basically gonna keep verizon fios install scheduled but keep pushing it back and back as long as time warner has no major issues. Currently tw service is the way it should be.
While a tech was working recently on a pole near me I actually found out that my current tap is directly off first amp after node even though node is 4 blocks away they actually run cable off the node and first amp is here and then they run cable back to taps and in other direction. Tech did mention the amp is running way too hot but that wasnt his concern as he was investigating specific tv channel issue. He did say that during summer someone may have to make some adjustments or things may go bad. |
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| said by kilrathi:The issue had to do with problem at the node and was resolved for past 2 weeks. I am very happy it did which made me push verizon fios install back another month. I am basically gonna keep verizon fios install scheduled but keep pushing it back and back as long as time warner has no major issues. Currently tw service is the way it should be.
While a tech was working recently on a pole near me I actually found out that my current tap is directly off first amp after node even though node is 4 blocks away they actually run cable off the node and first amp is here and then they run cable back to taps and in other direction. Tech did mention the amp is running way too hot but that wasnt his concern as he was investigating specific tv channel issue. He did say that during summer someone may have to make some adjustments or things may go bad.
That's a great idea to just keep the appointment with FiOS but keep on pushing it out further and further. Then when you really want to get it install you could probably try to get it moved up closer. |
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| reply to kilrathi
That's one thing that sucks about a hybrid fiber coax cable system is that levels fluctuates during seasons and even between night and day. More reason to go to fios! |
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SESnut
join:2000-03-06
Flushing, NY | Ive been getting random lag spikes as well in Flushing.
The packet loss is coming from tenge18-10-nycmnyk-c402.nyc.rr.com 40% 36 60 49.60 13667.73 30282.99
I had this problem a while back when sandy hit, but now its back again.  |
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kilrathi
join:2005-04-22
Rockaway Park, NY Reviews:
·Time Warner Cable
| reply to kilrathi
I just tested my net since this thread was resurrected but no issues here, of course I dont go through that hop/router at all so if thats the issue this is why I seen no problems here in south queens
Call level 3 and ask whether there is any work peformed and whether he sees error rate on his end for you or for ur local area. |
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