I have Earthlink DSL powered by a zyxel p-660r elnk modem, connected via Ethernet to a Cisco M20 router. Last Saturday, following some poor advice from technical support while working on an account issue I reset my modem and router and have been unable to get a proper connection since. Ideally, I want the modem in bridge mode and the router handling all connection duties. However, since that reset I have been unable to make it work.Problem Description
Each time I try to establish a pppoe connection from the router to the modem so I can get online, I get a Can Not Get IP Address From PPPoE error.
To set the modem in bridge mode, I do the following. Reset it with a paperclip on the reset button, then enter my default connection information and log in to my connection. this
link should show you the steps I took to establish the connection. I verify the connection works by first pinging www.google.com and checking my email. I then set the modem in bridge mode by doing this
. However in each instance I have more settings than are shown in those articles. I assume they are irrelevant but I'll post them if it will help.
I connect to the M20 router, then set up the connection settings (except for the DNS servers) as found in this thread - »DSL Speedstream 5360 not connecting to Linksys E1200 Router
I then do the following: turn the modem off and unplug the router. Wait 3 minutes, then turn the modem on. Then plug in the router and wait five minutes to see if a connection is established by waiting to see if the internet light turns on on the router. When it doesnt, I log into the router, click on the Status option, and click on Connect. Usually it tries to connect five or six times, then fails to connect. It gives me a Can Not Get IP Address From PPPoE error.Attempted Fixes
Ive tried to set up a WRT54GL and a WRT54GS with the default connection settings as found in the above thread, each with an IP address of 192.168.1.1. Ive tried the power cycle thing each time and I have been unable to connect each time.
I have also tried a flurry of connection settings and IP address combinations. I have found posts suggesting I need to clone the MAC address from
something, and I have found posts suggesting I need to enter the username as ELNfirstname.lastname@example.org. I can enter an alternate MAC address by going to the main setup screen, clicking on MAC Address Clone, and typing in an alternate MAC address.
Heres what Ive tried so far strictly through the M20 router:
IP Address 192.168.1.1, mac address cloned from modem, username normal. No connection.
IP Address 192.168.1.1, mac address normal, username entered with ELN prefix. No connection.
IP address 192.168.1.2, mac address normal, normal login details. No connection
IP address 192.168.1.2, mac address cloned from modem, username normal. No connection.
IP address 192.168.1.2, mac address cloned from modem, username with ELN prefix. No connection.
IP address 192.168.1.2, mac address normal, username with ELN prefix. No connection.
Im going to try the above settings with the IP address as 192.168.2.1 but I doubt itll make any difference.Recent Changes
Well, last Saturday I was unable to connect. I called tech support because I got a Password Bad error when I tried to connect through my router, and they insisted there was some sort of unnamed fraudulent activity so they reset my password. The tech insisted I reset my modem to get the correct password, and I was unable to connect. When I called a few hours later, they said oh no its the old password. I still was unable to connect and have been unable to connect since. I still dont know what happened with that password business. Im especially not happy I cant connect properly.Operating System
Each router is running the newest stock firmware I could find. The modem is untouched.Location
Im in the US.Googled
I have googled repeatedly and never found a concrete answer.
So, does anyone have any ideas on what I should try to get my stupid router connected to my stupid modem again?
Edited heavily to sound less complain-y and make more sense. Also, I can connect with the router in DHCP mode and the modem acting as a router, but that is unacceptable. I want to control which ports go to which devices on my LAN.
I can also connect with a computer directly cabled to the modem, but while nice that I can get online, it doesn't mean much.