 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14
1 edit | Usage - overages Hey gang,
I think I've got the basics figured out for overages. I'm still working on the exact penalties for each package but I'll attempt to explain the gist of it all here.
I see a two stage penalty system.
The first stage is where you go over your monthly cap by only a small amount.. say less than 25%.
In this situation we would look at this months usage and the average between this month and the previous month. Take the lesser of the two. If that number is higher than your cap. We assess you with a small penalty. i.e. smaller than the difference between the price of your existing package and the next tier up.
The second stage is where you go over your monthly cap but by more than 25%.
In this situation you will get a penalty, either the small penalty or a large one. Again, we would take the lesser of the current month and the average of the current and the last. If that number is below the 25% of your cap, you get the small penalty. If it's above you would get a large penalty that would be more than what the next usage tier would be.
edit: for speeds where there are 3 usage tiers, it may require a third penalty.
That's where my head is currently at with this. I'm trying to minimize potential gaming of the system and at the same time make it all more lenient for overages in general. In this system you would know where you stand at all times and we would look to implement real time notices when you're approaching your cap.
I think this would work fairly well but I'd like to hear some feedback before I go too far with it.. in case I'm not seeing some major problem with it. (other than it's a bit more complicated)
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Marc - CEO/TekSavvy |
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 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23
1 edit | I'm also interested in understanding all of this...
Can you let me know if I'm far off? I'll edit post if necessary.
Based on example of price for DSL25/10,
75 Gigs - $47.99
300 Gigs - $51.99
Unlimited - $69.99
less then 25%
Month 1 = 195GB
Month 2 = 300GB
Average of 247.5
No charge or change in plan.
More then 300GB less then 25%
Month 2 : 300GB
Month 3 : 400GB
Rolling average : 350GB
50GB over 300GB @ say $0.25/GB = $12.50
Instead of paying $12.50 in overage you would look at charging for example $5.00
$51.99 + $5 = $56.99
more then 300GB more then 25%
Month 3 : 400GB
Month 4 : 4350GB
Rolling average : 75GB
75GB over 300GB @ say $0.25/GB = $18.75
So on 300GB rather then paying $51.99 + $18.75 = $70.74
Instead of paying $70.74, you'd be automatically upgraded to unlimited plan @ $69.99
Does this make sense?
Martin
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TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
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1 edit | reply to TSI Marc
You're putting a lot of care and effort into this Marc. As a customer I thank you a bunch.
I always assume that the cap is actually less than the one stated otherwise there is a risk of constantly going over ... even by just a little bit. It's particularly tricky to manage on the final day of the period because there's no correction one can make other than possibly paying a penaly.
The hysterisis you've added helps that situation by allowing the previous month to be used as a bank. Still, there is no easy way to get exactly the cap month-by-month without possibly triggering a penalty. The net effect is that the more customers stay below the cap the better the insurance against activating a penalty.
Personally, I am OK with this scenario. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to TSI Martin
You seem to have the basic gist of it. although you've got some funky numbers in there.
the idea is to be forgiving if you use near the cap. but there should be an incentive to be in the right cap category for your usage.
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Marc - CEO/TekSavvy |
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| reply to TSI Marc
Isn't this similar to what you did before, but found it confused people? Cuz this setup is even more confusing.
I understand that it's better for us though.
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Everything Apple |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to TSI Martin
I fixed your examples:
Based on example of price for DSL25/10 with 300gig plan.
small penalty = $5 (as an example)
large penalty = $25 (as an example)
with threshold set at 25% (as an example)
300 Gigs - $51.99
Unlimited - $69.99
less then 25% (or less than 375gig)
Month 1 = 195GB
Month 2 = 325GB
Average of 260GB
No charge or change in plan. You went over but because the average is lower than 300 there's no penalty. If Month 1 would have say 500gig used. We would use the month 2 since it's lower. In that case you would get a small penalty of $5 flat.
More then 300GB less then 25%
Month 2 : 325GB
Month 3 : 400GB
Rolling average : 362.5GB
Pay small penalty of $5. Because average is lower than 375.
62.5GB over 300GB @ say $0.25/GB = $15.60
Instead of paying $15.60 in overage you would look at charging for example $5.00
$51.99 + $5 = $56.99
more then 300GB more then 25%
Month 3 : 400GB
Month 4 : 435GB
Rolling average : 417.5GB
117.5GB over 300GB @ say $0.25/GB = $29.4
So on 300GB rather then paying $51.99 + $29.4 = $81.37 you would pay the large penalty of $25 or $51.99 + $25=$76.99.
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Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to Eug
said by Eug:Isn't this similar to what you did before, but found it confused people? Cuz this setup is even more confusing.
I understand that it's better for us though.
We stopped it because the CRTC changed the costs AFAIK
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Marc - CEO/TekSavvy |
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TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | reply to TSI Marc
said by TSI Marc:So on 300GB rather then paying $51.99 + $29.4 = $81.37 you would pay the large penalty of $25 or $51.99 + $25=$76.99.
So you would then be provided the option of either paying the 25$ or switching to unlimited after 25$ payment is made? If the switch to unlimited is done, how long before you can switch back to 300GB?
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TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | said by TSI Martin:said by TSI Marc:So on 300GB rather then paying $51.99 + $29.4 = $81.37 you would pay the large penalty of $25 or $51.99 + $25=$76.99.
So you would then be provided the option of either paying the 25$ or switching to unlimited after 25$ payment is made? If the switch to unlimited is done, how long before you can switch back to 300GB? I'm not sure that we give the option to upgrade. if we give warnings and all.. with two month rolling average.. it's already very forgiving... by giving the option to upgrade.. that seems to me to break the system. this way we dont really care about things like how long before they can switch back...
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Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to Eug
said by Eug:Isn't this similar to what you did before, but found it confused people? Cuz this setup is even more confusing.
I understand that it's better for us though.
it is more complicated there's no doubt though. all the numbers and penalties would be spelled out and would be displayed ahead of time.. so it would be a bit like a grid.. that should help significantly to reduce the complicated bits..
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Marc - CEO/TekSavvy |
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 elitefx
join:2011-02-14
London, ON
kudos:1 | Why not automatically bill overages/penalties in blocks:
0-50GB=$10
50-100GB=$20
100GB plus=$???fixed amount
Keeps it simple and effective. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | said by elitefx:Why not sell overages/penalties in blocks:
0-50GB=$10
50-100GB=$20
100GB plus=$???fixed amount
Keeps it simple and effective.
could..
means there wouldn't be a max. I'm not keen on that.
also means that some plans wont make sense and could lead to gaming the basic rates.
also means we forever have to managed these blocks.
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Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to elitefx
said by elitefx:Why not automatically bill overages/penalties in blocks:
0-50GB=$10
50-100GB=$20
100GB plus=$???fixed amount
Keeps it simple and effective.
to a degree.. it's a variant of that really.
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Marc - CEO/TekSavvy |
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| reply to TSI Marc
Marc, it has to be simple to explain ... I understand the need to be fair BUT it has to be explained in 20 seconds max 
More han that, you loose customer attention and interest |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | said by Montreal DSL:Marc, it has to be simple to explain ... I understand the need to be fair BUT it has to be explained in 20 seconds max
More han that, you loose customer attention and interest
it's ironic.. but there's no way to do that without, in my opinion, being punitive.
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Marc - CEO/TekSavvy |
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| reply to TSI Marc
I would make it simpler:
1- bill based on the least of rolling average and current month
2- cap overage to difference-to-unlimited + $20
If the difference between 75GB cap and unlimited on a given tier is $30, overage would be capped to $50.
This way, no need for one set of rule for 75GB-300GB, 300GB-Unlimited and whatever else fragmentation or tier shuffle may be added at some other time. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | said by InvalidError:I would make it simpler:
1- bill based on the least of rolling average and current month
2- cap overage to difference-to-unlimited + $20
If the difference between 75GB cap and unlimited on a given tier is $30, overage would be capped to $50.
This way, no need for one set of rule for 75GB-300GB, 300GB-Unlimited and whatever else fragmentation or tier shuffle may be added at some other time.
that's basically what I'm saying.. i like you're way of saying it..
but the net result is that you too still end up with a grid of different penalties for different speeds
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| reply to TSI Marc
I know, it is not easy at all!
Can you try a max for the lower speeds (5M-7M), let's say $20, one max for the medium speeds (10M-30M), let's say $35 and one max for the higher speeds (35M-50M), let's say $50...
Of course that max needs to be adjusted to address the max amount you have for the unlimited option for these speeds.
Very difficult to happily marry all the constraints |
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| reply to TSI Marc
I also like the InvalidError's idea |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to Montreal DSL
said by Montreal DSL:I know, it is not easy at all!
Can you try a max for the lower speeds (5M-7M), let's say $20, one max for the medium speeds (10M-30M), let's say $35 and one max for the higher speeds (35M-50M), let's say $50...
Of course that max needs to be adjusted to address the max amount you have for the unlimited option for these speeds.
Very difficult to happily marry all the constraints
yeah.. you know.. basically we'd have it all listed.. here's your cap. go over by this much.. it's X.. by that much.. it's Y...
when it's all listed.. it's all there in plain view.. right now it's all math but once somebody does the math.. it becomes pretty straight forward... if somebody asks.. just point them to the doc that has it all figured out... and we would send notices and display the status in our customer portal...
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Marc - CEO/TekSavvy |
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