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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to Montreal DSL

Re: Usage - overages

said by Montreal DSL:

Marc, it has to be simple to explain ... I understand the need to be fair BUT it has to be explained in 20 seconds max

More han that, you loose customer attention and interest

it's ironic.. but there's no way to do that without, in my opinion, being punitive.
--
Marc - CEO/TekSavvy