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TSI Marc
Chatham, ON
reply to Montreal DSL

Re: Usage - overages

said by Montreal DSL:

I know, it is not easy at all!

Can you try a max for the lower speeds (5M-7M), let's say $20, one max for the medium speeds (10M-30M), let's say $35 and one max for the higher speeds (35M-50M), let's say $50...

Of course that max needs to be adjusted to address the max amount you have for the unlimited option for these speeds.

Very difficult to happily marry all the constraints

yeah.. you know.. basically we'd have it all listed.. here's your cap. go over by this much.. it's X.. by that much.. it's Y...

when it's all listed.. it's all there in plain view.. right now it's all math but once somebody does the math.. it becomes pretty straight forward... if somebody asks.. just point them to the doc that has it all figured out... and we would send notices and display the status in our customer portal...
Marc - CEO/TekSavvy