I have a Kenmore Elite gas range which has developed an issue.
The oven will not heat up or recycle unless there is a burner running on the range top.
Example: hit pre-heat, start. The oven may or may not start the pre-heat cycle if it does start, it will take 20-30+ minutes to "pre-heat." Turn a burner on, and then repeat it will pre-heat in the normal 8-10 minutes (per manual) does not matter temp setting.
Same for using an oven cycle, broil cycle. The oven will not heat up and then stay on temp unless a burner is running.
As the unit is under service agreement a service call was conducted. I was unfortunately not able to be present during this "service call." The pre-call script diagnosis suggested the regulator be replaced. Since this is not a "on truck" part one was sent ahead for the "tech" to install during the call.
Regulator replaced, NO CHANGE. Problem persists.
Tech then explains to the on site person that its a AC outlet wiring issuing and the plug is miswired and the range is not getting a ground. Again I was not present to say.. OK..lets check and see... it was told to me that a test was done with a VOM to determine this....
So I recheck
Outlet tester - correct
VOM
long and short blade - 120V
long to GND - 0V
short to GND - 120V
OK check all the outlets in the home, Same as above.
So at this point I believe the "tech" was stumped, didn't want to use a lifeline and call for help. Just wanted to complete the regulator swap, pass the buck, keep the score up, and keep moving on the calls.
So any one have an idea of what may be the cause of the heat/re-cycle/start for the oven? If you want to use the oven the only way to keep it to temp for baking is keep a burner burning.
Any ideas? Please be as detailed as possible so I can have a new service call and present the facts on what needs fixed and then have then pay you!