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nhasian

join:2013-03-01
Chandler, AZ
reply to Anonguy

Re: [AZ] Recently upgraded to Premier and Docsis 3.0

I spoke with 3 different tech support agents over the phone. None of them knew what I was talking about changing the service code. you have to speak with the sales dept for them to change it. for some reason tech support does not have that capability.


g33k88

join:2013-03-09
Tucson, AZ

I just got off the phone with cox tech support and was lucky enough to get someone who knew exactly what I needed done, 5 minutes later and now I'm hitting 65 down and 12 up