said by ethan_hines:
I want from either a current emp or former emp.to explain why I the end consumer am forbidden to access the ADSL logs to determine if indeed there is an issue with my connection. I have been given a 2wire 2701-HG G (meaning a Bell contracted 2 wire device) I understand it is not mine per se since I am renting it however either due to the fact I am not close enough to the CO.
I am paying for five Megabits/s Download and as per speedtest.net I am getting 2.75Mbps. Now I know if I call support they will not rush to fix this issue. It is possible there is a SNR problem however my gut tells me it's a distance issue. Nevertheless I see no reason why since my device was programed with version 6 of the firmware, that I should be penalized by not having proper LOGS to resort to when speaking with Tier 1,2 or 3 Tech Service.
It is also my understanding that the majority of techs even at l3 do not know the password to access the logs. This to me is lucdicris. It is a very good thing that Bell has decided to drop bandwidth caps else I would be extremely upset. Let it be known if Rogers was available in the quasi country on Quebec I would jump at the opportunity since Cable is in my opinion far superior to xDSL.
If bribing a current or former emp of Bell Canada for the tech password is required name your price up to $100. I have the right to brick my equipment just as i have the right to brick my android (which I came very close).
Paragraphs are your friend.
Now, as to the exact problem you're dealing with... have you considered posting in direct and asking them for details?
And do you seriously think that a bribe of $100 is enough to convince somebody to do something that could cost them their job? That's assuming that a password is even required to get the information you're looking for.... My understanding is that L1 can see the current ADSL sync rate and performance characteristics, which should be enough to get what you're really looking for.