dslreports logo
 
    All Forums Hot Topics Gallery
spc

spacer

Search Topic:
uniqs
21
share rss forum feed


JasonOD

@comcast.net
reply to Robotics

Re: [Rant] Comcast Is Greedy As Hell

Go get a business account. Otherwise residential is best-effort (no SLA) and anything they do to compensate typical weather outages are above any requirement or agreement they have with you.


AnonMan

@comcast.net
Most of you are wrong you know.

They are not legally allowed to bill you for services not provided.

Now grant it was due to an act of god or whatever, which yes happens but if they can't provide you service, for whatever the reasons are they are not allowed to bill you. Now the most they are liable for credit wise is for the period of the outage, not a penny more as most try to get more and that's up to the reps discretion.

The only general exception for billing without service is generally non-pay or customer caused issues. If the provider can't provide it and it's not the customers fault they can't charge.

As for SLA and agreement comments, those are generally in place to guarantee up time or a repair period. So while residential has no guarantees and they are not required to fix it in X amount of time or compensate you for above what you pay they must still pro-rate a credit if requested. Most SLA agreements for a business (or a good business at least) generally offer additional compensation for outages or not meeting SLA or allow contract breach.


ArrayList
DevOps
Premium
join:2005-03-19
Brighton, MA
reply to JasonOD
I'm pretty sure my Business Class service does not have an SLA.


beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5
reply to AnonMan
said by AnonMan :

Most of you are wrong you know.

They are not legally allowed to bill you for services not provided.

Now grant it was due to an act of god or whatever, which yes happens but if they can't provide you service, for whatever the reasons are they are not allowed to bill you. Now the most they are liable for credit wise is for the period of the outage, not a penny more as most try to get more and that's up to the reps discretion.

The only general exception for billing without service is generally non-pay or customer caused issues. If the provider can't provide it and it's not the customers fault they can't charge.

As for SLA and agreement comments, those are generally in place to guarantee up time or a repair period. So while residential has no guarantees and they are not required to fix it in X amount of time or compensate you for above what you pay they must still pro-rate a credit if requested. Most SLA agreements for a business (or a good business at least) generally offer additional compensation for outages or not meeting SLA or allow contract breach.

They bill you every month before they provide a service.