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Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:2
Reviews:
·Comcast
reply to Harddrive

Re: [Rant] Comcast Is Greedy As Hell

said by Harddrive:

So go sue the Lord above for your service disruption. It was an Act of God, which Comcast isn't responsible for. Their service would have been working just fine for you if it hadn't been for Mother Nature.

Landlord isnt the one providing the service -- Comcast is.

Sorry, but you are wrong, Comcast owes credit. With the power, you don't pay what you don't use. Comcast needs to credit for teh service outage.
--
CheckSite.us | YourIP.us | Reverseip.us


dmk08809

join:2001-09-08
Clinton, NJ
Reviews:
·CenturyLink
·Vonage
After Hurricane Sandy we were out for ~2 weeks in my part of NJ while electric was out ~3 days. Some folks were out significantly longer. Comcast indeed issued credits with even no fuss. Imagine having triple play and some premiums tallying up to $120+/mo. Based on the logic of some here, "act of God, no credits should be issued" then those subscribers who were out that long should eat the ~$60 even though the problem wasn't theirs.

Sure, some outages are not preventable. But if there were NO consequence for outages (ie: service credits) then why should Comcast or any other company bother to fix issues at all? There would actually be an incentive for NOT providing service -- get paid for nothing. Hmm... Now that sounds like a sweet deal! Zero costs, pure profit.

When my DirecTV dish's LNB died they gleefully offered credit for the downtime while I awaited a tech dispatch. Now *that's* great customer service and goes a huge way toward building & maintaining customer goodwill. What a quaint concept... *sigh*


Harddrive
Proud American and Infidel since 1968.
Premium
join:2000-09-20
DFW
kudos:2

1 recommendation

reply to Rob
said by Rob:

Landlord isnt the one providing the service..

lol. No one said anything about a landlord.


gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4

1 recommendation

reply to Rob
lord = god