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dmk08809

join:2001-09-08
Clinton, NJ
Reviews:
·CenturyLink
·Vonage
·Comcast
·Embarq Now Centu..
reply to PeteC2

Re: [Rant] Comcast Is Greedy As Hell

*SIGH*

This is precisely why you actually do need lawyers is to figure out "weasel words". And I did disclose I'm not a lawyer (nor would I ever want or pretend to be!)

"We shall not be liable for any inconvenience , loss, liability, or damage resulting from any interruption of the Service..." That's what starts off the sentence. Then it continues to point out their sole remedy offered as service credit in a completely different sentence.

Basically, if you applied all the conditions enumerated there would never be a credit for anything. Ever. Fortunately at least for some folks, there are state/county statues that cover it. NJ's being "Comcast will issue credit for Video Service outages or service interruptions in accordance with N.J.A.C. 14:18-3.5. " It would in NJ, I'd think, be covered under 'service interruptions'.

The real kicker in the T&C is "Any credits provided by Comcast are at our sole discretion and in no event shall constitute or be construed as a course of conduct by Comcast."

We can leave it to attorneys to debate the word "The". I'm not gonna go there. My original position still remains -- even if Comcast isn't technically bound legally to offer a credit they should 'do the right thing'. True in markets where Comcast holds a monopoly they can hold such a caustic attitude toward their customers. But never underestimate the value of customer loyalty and goodwill.

Trust me I've had my fair share of dealings over 4 months last Oct-Jan with Comcast getting a chronic problem resolved where I was told by CC's ExecSupport to "go to the power company for a credit on your cable modem" since there was alleged interference by JCPL's equipment that took out the entire west side of town. (that's in a different thread: »[Rant] [LONG]Another Tale of Multiple Truck Rolls ) Eventually I got credits from CC; not the full amount since it wasn't 100% down 100% of the time. But it wasn't a total "tough luck, no credit, go away" either. Common sense ultimately prevailed. Then again, there are times where you just need to remain polite, professional, factual, and absolutely persistent.



gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4

1 recommendation

if comcast equipment fails and causes and outage, then your entitled. corroded center conductors, amps crapping out, radial cracks, etc....

not for freak mother nature storms.
--
I'm better than you!



dmk08809

join:2001-09-08
Clinton, NJ
Reviews:
·CenturyLink
·Vonage
·Comcast
·Embarq Now Centu..

2 edits

Interesting... Thanks for that insight. Again maybe its a local/state thing playing a role too. From what I gather some places have much more liberal statutes (for example some counties in Maryland as noted in Comcast's Customer Agreement document).

Experience from Sandy would seem to suggest that at least in some situations credits are offered for "freak mother nature storms": »www.bloomberg.com/news/2012-11-0···ndy.html

So let me ask you a question mostly out of pure curiosity. If service is down/degraded due to let's say external RF interference from somewhere and poorly maintained outside plant allowing that ingress (of course never admitted to) , would that be a covered event in your book?

[edit: changed non-functional URL to external site]