US Telco Support > Verizon > Verizon Fiber Optics > Slowness in the lower east side, NYC

Slowness in the lower east side, NYC

  3    12 ms    12 ms    11 ms  G0-14-4-6.NYCMNY-LCR-21.verizon-gni.net [130.81.188.250]
  4    11 ms    10 ms    10 ms  ae0-0.NY325-BB-RTR1.verizon-gni.net [130.81.209.102]
  5     8 ms    12 ms    12 ms  0.xe-4-0-0.BR3.NYC4.ALTER.NET [152.63.23.173]
  6    25 ms    23 ms    28 ms  xe-0-2-0-6.r06.nycmny01.us.bb.gin.ntt.net [129.250.9.77]
  7    26 ms    27 ms    25 ms  ae-3.r05.nycmny01.us.bb.gin.ntt.net [129.250.4.204]
  8    11 ms    11 ms    11 ms  xe-1-0-0.bbr01.tl01.nyc01.networklayer.com [165.254.16.2]
  9    12 ms    10 ms    12 ms  ae7.bbr02.tl01.nyc01.networklayer.com [173.192.18.177]
 10    37 ms    53 ms    37 ms  ae1.bbr01.eq01.chi01.networklayer.com [173.192.18.132]
 11    61 ms    61 ms    63 ms  ae20.bbr01.eq01.dal03.networklayer.com [173.192.18.136]
 12    59 ms    60 ms    59 ms  ae0.dar02.sr01.dal01.networklayer.com [173.192.18.253]
 13    61 ms    61 ms    61 ms  po2.fcr02.sr04.dal01.networklayer.com [66.228.118.182]
 

Verizon's internal network is overloaded, I don't know how much you can do about that or even get Verizon to admit it.

reply to Bytezboy
I'm having the same issues. I live near Union Square in Manhattan. D/L speed is around 4mb/s - I usually get around 58mb/s. Uploads aren't affected.

This is highly unusual. Not sure how long it's been going on, but I started noticing it early today. Verizon FiOS reliability has really gone south in 2013.

reply to Bytezboy
Just ran a few speedtests to different locations on my Verizon 4G LTE phone with excellent signal and the download speeds micmic Fios.
--
75/35 Fios, Triple Play Extreme.

reply to Bytezboy
I called Verizon to complain, and spent 40 minutes talking to their tech (very unpleasant techs, btw). They claimed they didn't have any open reports of technical issues, and refused to add a trouble ticket unless I would go through some mindless "troubleshooting techniques" the tech read from her script. I said "enough is enough" when the tech wanted me to factory reset everything because the script told her to do so. Sometimes I feel Verizon hires mindless high school drop outs to man the help desk at late night.

Thankfully this morning the problem seems to be fixed. I like FiOS when it works, but it's been flaking out way too often the past two months.

reply to Bytezboy
Still slow in the City Hall area.

reply to Bytezboy
Nothing changed here.

reply to Bytezboy
Slow as molasses (at night) past 2-3 days around Union Square (15th street) in Manhattan. WTF Verizon. I have 75/35 and used to get 84Mbps speed test, now getting 2-3mbps tops. Youtube is unusable.

reply to Bytezboy
I'm noticing EVERY NIGHT around 7-8ish, the speeds drop from 55mbps to 9Mbps. Enough is enough.

I'm actually going to put my money where my mouth is - Switching to RCN in 2 weeks.

Are you sure you're not going to see the same kind of evening slowdowns on RCN?

reply to SG79
Your primetime slowdown issue should be fixed in the next few days. There is a problem with a core router that is causing the slowdowns, and it is only happening during the evening hours. Give it a few more days to get fixed....

reply to Bytezboy

Technically it is a separate company (45% owned by Vodafone). VZW also runs on an entirely different backbone and is separate from FiOS. In NYC, VZW uses Level 3. FiOS uses Verizon's backbone (Alter.net)

reply to nycdave
Really glad to see that VZ is aware of this and working on it. My faith in FIOS is (almost) restored!

reply to nycdave

All, this issue should be resolved as of early this morning. The core router card was replaced, which restored proper router capacity.

Glad to hear it!