dslreports logo
 
    All Forums Hot Topics Gallery
spc
Search similar:


uniqs
824
wowgirl22
join:2011-12-30
Cornelia, GA

wowgirl22

Member

Windstream phone tech and just a general complaint about it!

I have had crappy net all day and I have had no internet for almost an hour. So I call in to them to find out whats up. After getting through their very aggravating phone tree to get to a real live human being. They hang up on me!!! The chick says "HI" and hangs up. Call back and get a guy he introduces himself and then hangs up. I didn't even get to respond to him. Called back for the 3rd time and I can't find a human. Their phone tree is going stupid! It is not a good night to call them and its probably a good thing that I didn't get someone on that 3rd call. I would have said somethings that my mom wouldn't want to hear come out of my mouth!

!!! rant over !!!

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

That shouldn't have happened. It's possible that we were having trouble with the phones that night. Either way it's no excuse. I will bring this message up to management to see if we can have the IVR (phone tree) simplified or addressed somehow.

Aaron
Specialist II
wowgirl22
join:2011-12-30
Cornelia, GA

wowgirl22

Member

Thank you Aaron. I believe its a phone tree issue. I just called in again today about my bill and I had the same thing happen. Look for a PM to you from me.
wowgirl22

wowgirl22

Member

Couldn't figure out the messaging. Having a day... so look in Windstream Direct for it.
DarthPrime
join:2005-02-12

DarthPrime to wowgirl22

Member

to wowgirl22
Something is going on with their phone system. I was trying to pay my bill today using the Auto Pay system, and it kept hanging up on me.

I finally called in after lunch and a spoke to a lady. She said that she had heard of issues with the phone system and took my payment over the phone without the additional charge.
wowgirl22
join:2011-12-30
Cornelia, GA

wowgirl22

Member

They charged me...wonder if I can get that reversed??
If I can actually get through to them tomorrow then I will find out.

Windstream
Premium Member
join:2009-03-31
Twinsburg, OH

Windstream

Premium Member

Wow-
What specifically was the charge for? Please advise. I can get your phone number from Larissa and have the charged removed if it is related to the IVR.
Again, thank you for bringing this to my attention.

Aaron
Specialist II
Windstream

Windstream to DarthPrime

Premium Member

to DarthPrime
Darth-
Please send me a PM with your phone number, and the number you called when it hung up on you please. I appreciate your time.

Aaron
Specialist II
wowgirl22
join:2011-12-30
Cornelia, GA

wowgirl22

Member

Check for PM's there are 2 since I messed up ... sorry