Somehow this wound up on Slashdot...
Shaw email customers are scrambling after an interruption of Shaw’s email services Thursday led to millions of emails being deleted.
About 70 per cent of Shaw’s email customers were affected when the company was troubleshooting an unrelated email delay problem and an attempted solution caused incoming emails to be deleted, a spokesman told The Sunday Province.
Shaw has about 1.9 million Internet subscribers across Canada, with the majority in Western Canada.
Emails were deleted for a 10-hour period between 7:45 a.m. and 6:15 p.m. Thursday, although customers did not learn about the problem until Friday, and only then by calling customer service or accessing an online forum for Shaw Internet subscribers.
Shaw promised to email affected customers some time over the weekend with a list of deleted messages and details such as sender, subject and time sent. The actual content of the emails, however, is unrecoverable.
I don't use Shaw, but I have to admit, that's pretty sucky.