Below is the procedure they sent me. (This was all automated -- filled out a form on the web and they sent me this e-mail). I did have to do it twice but on the second time when it rebooted it said the device was unlocked. The second time all my stuff was gone and I had to resync apps, music and pictures. I have a 32GB model nearly full and that took forever.
Request number: XXXXXXX
Thank you for contacting AT&T Customer Care about unlocking your iPhone.
We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
Please allow 24 hours upon receipt of this notification to complete the unlock.
To complete the unlock, simply:
1.Open iTunes on your Mac or PC and verify that you have Internet connectivity.
2.Ensure a SIM card is inserted into your iPhone.
3.Connect your iPhone using the dock connector to USB cable that came with your iPhone.
4.Backup and restore your iPhone using iTunes. For information on backup and restore, please visit »support.apple.com/kb/HT1414.
5.After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at »support.apple.com/kb/TS3198
You may also check the status of your unlock request by clicking the link for AT&T's Device Unlock Status Portal.
For questions regarding AT&T's wireless service and iPhone, please visit the Phone/Device Learning Center.
We thank you for your continued business.
AT&T Customer Care Team
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