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bachibusuc

join:2013-03-11
Montreal, QC

Sagemcom F@st 2864 compatibility

Hi,

this is my first post so let me know if I'm missing something or if I should post somewhere else.

I recently received a Sagemcom F@st 2864 from my last tenants but I don't know which ISP it was from.

I am with another provider (electronicbox) and my question is :
is it possible to use it with electronicbox(for the SpeedExtreme 25mbps plan).
are we aloud to use it or can the modem be blocked to one specific provider? I asked one of the electronicbox technician and he told me that the modem can be flagged as "lent" or something like that and bell can block the connection it if they see that it was "sold" or "given".

Can anyone help out on this one?

Thanx!


ns1225

join:2010-12-30
Montreal, QC

It's most likely from a Bell customer that didn't return the modem or Bell rental for Teksavvy 25/7 since no one has yet offered the opportunity to purchase a Sagemcom. So it probably can't be used unless the IISP doesn't know about it.


bachibusuc

join:2013-03-11
Montreal, QC
reply to bachibusuc

Electronicbox is offering it so I was curious to see if it wouldn't be possible or it would be possible.

I received an e-mail from electronicbox and they said that
1) Bell might block the use of the modem if they see a flag on the modem as "rent".(or something like that).
2) After a few hours, electronicbox sent me another email and told me to send them the S/N and they could check with Bell if its alright then they can confirm or not I can use the modem or not.

I just wondered how Bell can or cannot lock a modem to a specific ISP.



diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21

we are required to provide the s/n of the sagemcom device for any vdsl order with a modem coming from outside the inventory.

If you try to activate a service with an old bell modem that was never purchased properly it might bounce back.
--
Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX



BliZZardX
Premium
join:2002-08-18
Toronto, ON
Reviews:
·WIND Mobile

diskace some of us already have our own VDSL2 modems. Does this new system block people from bringing 3rd party modems even if they are compatible?

Is there a fast way to check if the system will accept the serial number like on a web site or something? I pm'd you my Zyxel serial number, can you see if the system accepts it for an order?



Mike2009

join:2009-01-13
Ottawa, ON
kudos:3
reply to diskace

Does Bell have a way to block these modems from connecting?



BliZZardX
Premium
join:2002-08-18
Toronto, ON
Reviews:
·WIND Mobile

4 edits

If they used DHCP with MAC authentication like Rogers does yes. Right now, no. They can only block customers from registering modems at the source by rejecting serial numbers at sign up and forcing you to buy an "approved" modem or rent instead.

If you sign up through Bell they give you a free Sagemcom and that serial could be marked as not registrable with any other ISP.

Wait for someone to confirm this, but theoretically, it could be so if you switch between eBox, Teksavvy and Start VDSL you end up with 3 Sagemcom's, and each time you paid between $120-$130 because Bell won't let customers re-use the same hardware. If that is the case switching costs have gone through the roof for everyone.



Mike2009

join:2009-01-13
Ottawa, ON
kudos:3

Are they moving towards DHCP? I know they were doing a trial with a few thousand customers a few years ago.



Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to BliZZardX

said by BliZZardX:

Wait for someone to confirm this, but theoretically, it could be so if you switch between eBox, Teksavvy and Start VDSL you end up with 3 Sagemcom's, and each time you paid between $120-$130 because Bell won't let customers re-use the same hardware. If that is the case switching costs have gone through the roof for everyone.

I would assume that so long as the modem isn't a rental that hasn't been returned and/or hasn't been reported stolen, you will have no problem moving a legitimately purchased modem from Start to Teksavvy to Ebox and back again.

bachibusuc

join:2013-03-11
Montreal, QC
reply to bachibusuc

Thanx for the info guys, I hope it's possible



BliZZardX
Premium
join:2002-08-18
Toronto, ON

diskace won't check my serial numbers unless I place an actual upgrade/new service order, since you are already an eBox customer bachibusuc the ball is in your court



drewfar

join:2002-10-01
m4y1r1
reply to bachibusuc

I signed up with eBox literally a couple of days before the new CBB ruling came out permitting us to use our own modems.

Of course now I'm stuck with the rental Sagemcom (which I absolutely hate, what a POS) and I'd love to be able to send it back. Of course I got saddled with the 'contract' for the modem. Is there anything that you guys can do?

I was just thinking of buying something like this:
»VDSL2/ADSL2+ Modem for EVLT-K cards (ALU 7330)



xsbell

join:2008-12-22
Canada
kudos:8
Reviews:
·Primus Telecommu..
reply to Mike2009

said by Mike2009:

Are they moving towards DHCP? I know they were doing a trial with a few thousand customers a few years ago.

AFAIK, they use DHCP (with MAC authentication) on VLAN36 for FibeTV (on the 7330s). I can connect to VLAN35 in bridged PPPoE mode with my Huawei HG610, but VLAN36 won't connect, although I haven't tried it bridged (only routed DHCP).
I'm guessing it still won't work though because they use the Sagemcom's MAC to authenticate, but one could easily clone it, enable IGMP snooping in the HG610, and FibeTV should work.


diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21
reply to drewfar

said by drewfar:

I signed up with eBox literally a couple of days before the new CBB ruling came out permitting us to use our own modems.

Of course now I'm stuck with the rental Sagemcom (which I absolutely hate, what a POS) and I'd love to be able to send it back. Of course I got saddled with the 'contract' for the modem. Is there anything that you guys can do?

I was just thinking of buying something like this:
»VDSL2/ADSL2+ Modem for EVLT-K cards (ALU 7330)

Call in you can buy back the 2864 modem. You cannot use any other brand for the moment due to the portal limitation.
--
Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX

bachibusuc

join:2013-03-11
Montreal, QC
reply to BliZZardX

ok cool, thanx.


bachibusuc

join:2013-03-11
Montreal, QC
reply to drewfar

where did you read the ruling?


bachibusuc

join:2013-03-11
Montreal, QC
reply to bachibusuc

Well folks,

Here is how EB answered :

First, EB said that I needed to send the S/N and submit the change(to apply for 25mbps service). They also said, and this is important, that the order would be refused IF the modem was refused.

Second, I have to pay 25$ to change service(from 15 mbps to 25 mbps). To be sure, I then asked if I would have to pay to come back to my actual service, would I have to pay 25$ and said no if the service was refused.

Third, sent the s/n.

2days later, they answered that unfortunetly, it wasn't possible to verify the modem and that the entire order had to be passed and that I would have to pay the 25$ to come back to my actual service.(+ the 25$ I paid the first time I tried to change to 25mbps). It was said that Bell could accept the connection but refuse the modem so it's not EB wasn't responsible.

Still a good ISP and I understand that we can use our own modem only recently, but just felt that in the first place, it was misleading saying that it would be refunded, asked to send the s/n and then say that its not even possible to verify when I was told in the first place to send the S/N and that the order would be refused if the modem isn't accepted.

Oh well, at least I tried.


Cloneman

join:2002-08-29
Montreal
kudos:4
reply to bachibusuc

Would the order be refused if a S/N from a Bell Modem that is currently active with a bell customer is used?



BliZZardX
Premium
join:2002-08-18
Toronto, ON
Reviews:
·WIND Mobile

1 edit
reply to bachibusuc

I'm sorry you had a bad experience. Did anyone give a reason why it wasn't possible to verify the modem?

said by bachibusuc:

It was said that Bell could accept the connection but refuse the modem so it's not EB wasn't responsible.

If you didn't have a modem they could apply the profile change on, the profile change was cancelled, and you should get your money back. The wholesalers really should know these details before taking your money, that was not good service IMO and I hope diskace has something to say about this.

The profile change fee is a penalty to all wholesaler customers, like the dry loop fee, Bell doesn't charge these fees to their own customers. It makes me afraid to do business with wholesale when they have so little control over account changes/billing issues like this.

bachibusuc

join:2013-03-11
Montreal, QC

said by BliZZardX:

I'm sorry you had a bad experience. Did anyone give a reason why it wasn't possible to verify the modem?

It was said by EB that it wasn't possible to verify the modem. And just to specify what I said before, it was possible to "verify" the modem AFTER ordering everything. So Bell would "Accept" the order but would refuse the modem.
The thing I understood is that because of the new CRTC ruling, Bell has to let you use your own modem... But it's only third parties that "buy" the modem as Bell doesn't sell them. So the one I have, left by the old tenant, is probably "illegal" in the sense that its someone who has left it there, stole it or not given back to Bell.

I wonder if CRTC is willing to let us use these anyways.