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pjay8
join:2000-12-20
Ridgewood, NJ

pjay8

Member

Time Warner Cable BusinessClass Internet - recently AWFUL

Since before Sandy, the service has been quite spotty. This is in the Flatiron district of Manhattan. Goes from working OK, to dropped packets, to not working at all. I call in to report service problems and get everything from "yes we see dropped packets", or - "there's an outage in the area", to "no trouble found".

I get robo-calls telling me the service has been restored, when it's still lousy.

I then get "how are we doing" surveys, which add insult to injury.

This worked very well for quite awhile, but it's just been miserable recently.

If I connect a different Internet provider to the VERY SAME ETHERNET PORT on my router, I have NONE of these problems.

And Oh, yes... when I call in for a service call, they schedule it for 2-5 days in the future. This is supposed to be "Business Class" service.

And their usual response is "we'll change the modem". Been there. done that AT LEAST 3 TIMES. No change.

Phooey.

What a shame.