pjay8 join:2000-12-20 Ridgewood, NJ |
pjay8
Member
2013-Mar-11 8:39 pm
Time Warner Cable BusinessClass Internet - recently AWFULSince before Sandy, the service has been quite spotty. This is in the Flatiron district of Manhattan. Goes from working OK, to dropped packets, to not working at all. I call in to report service problems and get everything from "yes we see dropped packets", or - "there's an outage in the area", to "no trouble found".
I get robo-calls telling me the service has been restored, when it's still lousy.
I then get "how are we doing" surveys, which add insult to injury.
This worked very well for quite awhile, but it's just been miserable recently.
If I connect a different Internet provider to the VERY SAME ETHERNET PORT on my router, I have NONE of these problems.
And Oh, yes... when I call in for a service call, they schedule it for 2-5 days in the future. This is supposed to be "Business Class" service.
And their usual response is "we'll change the modem". Been there. done that AT LEAST 3 TIMES. No change.
Phooey.
What a shame. |