US Cable Support > Cox HSI > [CA] Where are the speed increase upgrades ?

reply to tonker83

Re: [CA] Where are the speed increase upgrades ?

92653 and we're still on 4X1. Grrrrr.

92084 here and I have 4x4 as of 3-22-13

reply to SoCal619

reply to unfeo
San Diego seems to be ahead of everyone else in SoCal. There are parts of Orange County, particularly LF and Irvine that have bonded upload but LH, Aliso...still on 4X1.

Irvine here - was on 8x2 for a while, but after a reboot, back down to 8x1 (premier, at 25mbps).

reply to unfeo
I just manually rebooted my Cisco modem and - FINALLY - I see 8x4 bonded. I live in Vista (92084).

Downstream Channels

Power Level: Signal to Noise Ratio:
Channel 1: -1.1 dBmV 40.8 dB
Channel 2: -0.8 dBmV 40.8 dB
Channel 3: -1.2 dBmV 40.3 dB
Channel 4: -1.4 dBmV 40.3 dB
Channel 5: -5.0 dBmV 39.0 dB
Channel 6: -5.3 dBmV 38.5 dB
Channel 7: -5.3 dBmV 38.3 dB
Channel 8: -5.8 dBmV 38.4 dB

Upstream Channels

Power Level:
Channel 1: 45.5 dBmV
Channel 2: 45.2 dBmV
Channel 3: 45.2 dBmV
Channel 4: 46.2 dBmV

However, I tested the speed on a couple different sites and the speeds are still unchanged from the consistent 60/5.5 or so I normally see on my Ultimate tier. Pings haven't changed either. Overall, I'm just happy to finally see some upgrade progress! Now...about those speed increases...

reply to SoCal619
We just got the 6141 and are bonding 4x4.

BTW... We got the walled garden and activated it on line.

Were on the preferred 18/2

Just got the 6141, bonding 4x3 still just as with SB6120.

Walled garden and activated via net.

Ultimate 50/5

Zip: Irvine 9260X

Really disappointed at the increase in latency upstream bonding got us, that or it was the fact that our account was most likely binding to a business package QOS policy or something along the lines of that when we did the upgrade to ultimate.

Update: Had coxtech push new firmware over, now bonding 8x3. Upstream speeds are suffering for some reason compared to before. Will do some more troubleshooting and report back

Update2: Reset defaults and rebooted modem, upstream speeds are good again.

Here's a traceroute before I got upstream bonding:

 1    <1 ms    <1 ms    <1 ms  BROWNIE [192.168.1.1]
  2     6 ms     6 ms     6 ms  10.72.64.1
  3     8 ms     5 ms     7 ms  ip68-4-13-240.oc.oc.cox.net [68.4.13.240]
  4     7 ms     7 ms     6 ms  ip68-4-11-68.oc.oc.cox.net [68.4.11.68]
  5     5 ms     6 ms     6 ms  ip68-4-11-92.oc.oc.cox.net [68.4.11.92]
  6    10 ms     6 ms     8 ms  langbprj02-ae2.rd.la.cox.net [68.1.1.19]
  7     8 ms     8 ms    12 ms  ethernet11-2.csr1.lax2.gblx.net [159.63.23.25]
  8     9 ms     9 ms    12 ms  ae7-scr4.LAX1.gblx.net [67.16.145.213]
  9    14 ms    12 ms    10 ms  po2-50G.ar4.LAX1.gblx.net [67.17.95.214]
10     9 ms    10 ms     7 ms  INTERNAP.te1-4.ar4.LAX1.gblx.net [64.215.30.78]
11     9 ms     8 ms     6 ms  border2.po2-20g-bbnet2.lax010.pnap.net [216.52.255.93]
12     8 ms     7 ms     6 ms  la-ventrilo.nfoservers.com [66.150.188.101]
 

Tracing route to la-ventrilo.nfoservers.com [66.150.188.101]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  BROWNIE [192.168.1.1]
  2    10 ms     9 ms    11 ms  10.72.64.1
  3    11 ms    12 ms    13 ms  ip68-4-13-246.oc.oc.cox.net [68.4.13.246]
  4    11 ms     9 ms    11 ms  ip68-4-11-95.oc.oc.cox.net [68.4.11.95]
  5    12 ms     9 ms     9 ms  ip68-4-11-94.oc.oc.cox.net [68.4.11.94]
  6    55 ms    15 ms    12 ms  langbprj02-ae2.rd.la.cox.net [68.1.1.19]
  7    27 ms    11 ms    12 ms  ethernet11-2.csr1.lax2.gblx.net [159.63.23.25]
  8    15 ms    19 ms    16 ms  ae1.scr3.LAX1.gblx.net [67.16.162.173]
  9    11 ms    12 ms    13 ms  po6-50G.ar4.LAX1.gblx.net [67.16.129.202]
 10    24 ms    15 ms    11 ms  INTERNAP.te1-4.ar4.LAX1.gblx.net [64.215.30.78]
 11    29 ms    15 ms    13 ms  border2.po2-20g-bbnet2.lax010.pnap.net [216.52.255.93]
 12    13 ms    11 ms    14 ms  la-ventrilo.nfoservers.com [66.150.188.101]
 
Trace complete.
 
 

reply to SoCal619
Just a update, getting 8x4 bonding in Lakeside, 92040 area code.

Premier 25/2 (lol)

reply to Bolt Pride
I am on Ultimate and this is that I get with 4x4 bonding in Vista CA. Wish I had your upload

Unfeo, I hear ya man. I see others here with big improvements in upload but I still see nothing on my end here in Vista. I just rebooted my modem again this morning and nothing changed. Even though I now bond 8x4, which is cool, the speeds are still the same down and up on the Ultimate plan. Also, I still see powerboost happening during speed tests. I thought Cox is going to get rid of that like they did in other markets.

reply to SoCal619
Is there another MODEM to replace the ARRIS Touchstone Telephony Internet/Phone MODEM?
--
"You can observe a lot by watching". Yogi Berra

If you mean a DOCSIS 3.0 replacement there would be the DPQ3212.

Should I call Cox and have them bring one over? The one that I have now is from Cox and I am not paying any rental fee.
--
"You can observe a lot by watching". Yogi Berra

They're usually on free loaner as long as you have active phone service. Policies vary by market so I would suggest calling to discuss what options are available to swap it.

reply to Irish Shark
I was in the same situation with an old DOCSIS 2.0 modem with Cox telephone service. I just went down to their local Cox store and requested a new DOCSIS 3.0 modem. I also told them I had the Ultimate internet tier so I'd need a new modem that can do 8x4 channel bonding. The young lady helping me gave me a blank stare when I mentioned channel bonding but did hand me the Cisco DPQ3212 eMTA modem, which is what I wanted (8x4). Great modem.

In hindsight, I probably could've called them up and had them roll a truck to install this all for me free of charge because I have telephone service. But being the Type A kind of guy, I just wanted to get it done quickly by myself. But yea, definitely have them swap that old sucker out to a new DPQ3212.

They are going to FedEx (???) it to me. Should be here today. Then I have to FedEx it back. I think Cox is about 15 minutes away.

No idea why they just did not send somebody out and make the swap.
--
"You can observe a lot by watching". Yogi Berra

Believe it or not when you factor in the total cost of a tech visit it is still more cost effective to ship. Some systems allow counter swap of eMTAs at the service center however that varies by market and I didn't want to send you only to be disappointed.