US Cable Support → Comcast HSI > Post info here about speed upgrades predicted/not here yet

(topic move) My bill says I have the speed increase, but I don't

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Re: Post info here about speed upgrades predicted/not here yet

I've had 4 downs and 2 up channels for a couple weeks now. Just the other day I rebooted the modem and now I only have 1 up channel. My upstream speed has gone from 4-5 on avg to 10-11 so it looks like they are upgrading our area. Download speed still not 50 Mb/s

Well you're halfway there Mike! Now they need to work on the downstream.

I've have Blast here (Winchester, Va) and have had 36/5.5 for quite some time. No increases still.

I purchased a Zoom 5314J and get 8 channels on downstream, but only two on upstream, like you had. Even with your single upstream channel you have faster ups.

Did you apply an actual reset to the modem or just an off/on reboot? Some OPs are getting results after a reset as opposed to a off/on power cycle.

Good luck!

I have no idea what caused me to lose my 2 upstream channels. Normally i'll restart my modem from the configuration menu on the modem webpage. I have a Motorola SB6120 which i think only does 4 down. I tried asking tech support when the upgrade was coming and they are clueless.

[att=1]

Over a month of waiting since hearing news of Michigan getting the speed upgrade, I am still waiting for the upgrade in Battle Creek, Michigan.
The flier came with my bill a couple weeks ago, still nothing.

4 channels down, 2 up.

I didn't receive the flyer until after the upgrade had occurred.

Are you sure that your area hasn't already been upgraded but your equipment just doesn't support it?

What modem are you using?

Re: Post info here about speed upgrades predicted/not here yet

Arris WBM760A, it supports the new speeds, just not getting them here still.

(topic move) [Speed] Got upgrade notice, but afraid to reboot my

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Re: Post info here about speed upgrades predicted/not here yet

Ok now May 1st and still no upgraded speeds in Springfield, MI.

Re: [Speed] Post reports of speed increase not yet received

I am currently at the Performance tier in Seattle, getting 20+ Mbps down and 4+ Mbps up. Do I take it that I will be in for another increase later this year?

Re: Post info here about speed upgrades predicted/not here yet

Talked to online support, which was completely pointless. Asked when I would be getting the speed upgrade, and I pointed out that blast is now 50/11 on the products page.

They said there was a problem with my line, however my modem stats are fine. Sent a rep out, told him it was a waste of time, and he agreed.

He said he would look into why our area is not getting the upgrade, still nothing from him a week later.

After starting a new promotion I asked the loyalty department when Battle Creek, Michigan would be getting the upgrade. He said the third week of August, The 19th they will be starting.

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Re: Post info here about speed upgrades predicted/not here yet

In Philadelphia, PA I have Performance Starter. typically 5/1.
I got a letter saying my Docis 1.1 modem would be EOS in December. Bought a Docis 3. In the process of getting it to work.
Anyway, when I connected it, I got two blue lights, supposedly indicating bonded channels? And one channel is ...how many mbs?
Fios was installed in the neighborhood about a year ago. Comcast may have lost customers.
Waiting to see what happens.