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geokilla
join:2010-10-04
North York, ON

geokilla to Jayar

Member

to Jayar

Re: [Cable] Unfair $5 Cost for Rogers Speed Change.

said by Jayar:

said by geokilla:

said by TSI Marc:

we'll add it to the web site.. that's purely an error that it's not listed.

...read the tariff, it's right in there. that's how we ended up not listing it.. we didn't realise there was a fee at first.

not fair? it's a direct cost. wonky logic there man.

All right that's good then.

Normal consumers are not going to read a tariff on a CRTC decision... Only Internet specialists such as you do.
said by morisato:

You should all Just be greatful for a Existing FTTN Dsl Customer on a 15/1 profile to go to 25/10 its a full Install fee even though all It requires is a Speed Change, provided your hardware supports vdsl. You want a Needless Expensive Fee Thats alot more of a sizeable complaint $5 dollars Expense for you to save 7.. So in the first month you save 2 instead of 7? SO in essence your complaining about Only Saving 2 dollars in month 1 of the changed plan instead of 7 rofl.

Start doesn't charge it. Unless they were only talking about cable and not DSL. So that can potentially be $XX saved.
Yes it's a direct cost, but it doesn't help Teksavvy except that you guys get to save $5/person who switches Internet packages. Start's activation fee, I can understand why they would eat the cost. It's to bring in more customers. But that $5 fee, well it's a simple fee that no one charges but Teksavvy. Take a look at electronic stores that say there is a restocking fee for return items. Electronic stores usually choose not to charge charge that restocking fee because they don't want to make the customer unhappy, thus losing future business. They'd rather give them a full refund, and then sell that return item at a lesser profit margin. And if what I'm told is correct, profit margins on electronics can be very slim.

Start doesn't charge the $5 to change tiers for existing customers... to bring in new customers? Your comparisons are flawed. I'm all for the critique, but when Marc straight up says this is a fee that they don't get a dime from, and seeing as it's listed in the new tariff, I don't see what the consumer-provider beef is. The fact that you've since relegated your argument to "Well, Start doesn't charge the fee." just shows that you're really grasping at straws here. Does Start offer true unlimited usage? No? Well, better try start a shitstorm over there because if TSI offers it that's just unfair to existing Start customers.

I said Start doesn't charge activation fee. Read it again. There's $0 activation fee with them if you have existing cable service. Obviously that is a way for them to bring in new customers.

As for the $5 fee deterring customers from constantly switching packages, how many people actually switch their Internet packages every month? Unless you got a troll subscriber who likes to waste time and money, I'd say virtually 0.

Davesnothere
Change is NOT Necessarily Progress
Premium Member
join:2009-06-15
Canada

Davesnothere

Premium Member

said by geokilla:

I said Start doesn't charge [an] activation fee....

....There's $0 activation fee with them, IF you have existing cable service.

Obviously that is a way for them to bring in new customers....

 
And they got ME that way last Spring, directly from GOUGEco retail.

It's been good so far.

Jayar
join:2005-01-16

Jayar to geokilla

Member

to geokilla
said by geokilla:

I said Start doesn't charge activation fee. Read it again. There's $0 activation fee with them if you have existing cable service. Obviously that is a way for them to bring in new customers.

As for the $5 fee deterring customers from constantly switching packages, how many people actually switch their Internet packages every month? Unless you got a troll subscriber who likes to waste time and money, I'd say virtually 0.

The point still stands: TSI doesn't need to be homogeneous to other ISPs in business practices to acquire and keep customers. They have unlimited; Start does not. If you feel so slighted by them, as you said: Start doesn't charge an activation fee if you already have cable with someone else.