 Snuffboxir nice irlPremium
join:2011-04-15
Milwaukee, WI
kudos:4
3 edits | ATT DSL - Good Speed, poor performance help? I have been a long time cable user but recently switched to ATT DSL saving $40 a month for virtually the same package but upgraded internet speeds.
I'm subscribed to 18mbs and multiple online speed tests show that I'm receiving approximately 12-17mbs and ping in the 40's which seems reasonable (not ideal).
The kicker is that the performance of programs like Skype, Youtube, online games are all quite poor. Youtube videos buffer for extended periods of time, while they work instantly on a cellular network. Skype call quality is poor and often causes the call to drop, and games have higher latencies/ping despite technically having a faster network.
I have a tech coming out this evening, what should I ask of him? For example, is there a benchmark "signal strength" I should be able to see? Skype/Youtube perform terribly even with nothing else on the network, I feel like I have zero bandwidth and poor signal strength despite speed tests showing reasonable speeds.
Last night the network quit all together, the supplied gateway may be bad (they've already replaced it once). The gateway they keep supplying is the 3801HGV. Should I ask for a specific modem as I have my own router? Does anyone have a suggested Modem/Gateway model number to request instead of ATT providing the same one again?
Any help greatly appreciated. |
