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Gone
Premium Member
join:2011-01-24
Fort Erie, ON

Gone to robman50

Premium Member

to robman50

Re: [INTERNET] fell for Microsoft phone scam (on the phone)

This isn't Cogeco's problem, it's yours.

Disconnect the computer from the Internet ASAP and do not reconnect. If that means unplugging the Ethernet cable or disconnecting your wireless router, do it. Back up your personal data to an external hard drive. Disconnect the backup drive and then format the hard drive containing Windows. Reinstall Windows from scratch. Connect back to the Internet and run Windows Update. Reinstall your applications. Restore your personal data from the external hard drive. In that order. If you or someone you know is incapable of doing this, pay someone to do it.

From another computer that hasn't been compromised immediately change all your online banking passwords and passwords to anything else that contains sensitive information (e.g. Facebook, Paypal, etc)

Consider the annoyance you're going to have to deal with and the possible money spent a lesson learnt.
robman50
join:2010-12-14

robman50

Member

change the email passwords to?
rudeboy24
join:2002-10-14
Welland, ON

rudeboy24

Member

i would say change any password for any accounts used on the computer ..if the web browser saves logins & password (Witch i dont recommend ever doing with important accounts) change those to.