 CUBS_FANNext Year Again..
join:2005-04-28
Chicago, IL
kudos:1
 ·Comcast
 ·Vonage
·magicjack.com
| [Connectivity] Is this how Comcast treats a customer of 10 years I just got home to find my VOIP phone service out. I go and check the modem to find the downstream blinking and never making it to the next step. I called support and they tried sending a reset signal to my Cisco dpc3008 modem. After waiting 2 minutes she asked me if my modem reset. Nothing happened. So I told the operator it looks like you cannot communicate with my modem, almost as if I'm not getting any signal. I told her hold on while I check and see if a truck is in the neighborhood messing around. As I go to the alley I see that my wire was CUT  and laying in the alley. I looked up and saw that it was cut in multiple places and tagged with what you see below. Why the heck did Comcast cut off my internet service without even telling me? It's the drop that was installed about 5yrs ago when I was dealing with an oversold CMTS thanks to the Triple Play promo back then. Fortunately for me I have the original 1st drop still intact. I took the liberty of switching the line to my modem back to the 1st drop. I have an appointment on Thursday between 5pm and 7pm for something so obvious.
Anyone know what the tag means?
I zoomed in to the tag attached to the half still up on the pole
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CUBS_FANNext Year Again..
join:2005-04-28
Chicago, IL
kudos:1 Reviews:
·Comcast
·Vonage
·magicjack.com
| Re: [Connectivity] Is this how Comcast treats a customer of 10 y My signals on this line are hopefully in good shape:
Downstream Channels
Power Level: Signal to Noise Ratio:
Channel 1: 1.3 dBmV 40.1 dB
Channel 2: 2.4 dBmV 40.6 dB
Channel 3: 2.2 dBmV 40.4 dB
Channel 4: 2.3 dBmV 40.0 dB
Channel 5: 3.3 dBmV 40.9 dB
Channel 6: 3.0 dBmV 40.5 dB
Channel 7: 1.9 dBmV 40.1 dB
Channel 8: 1.8 dBmV 40.4 dB
Upstream Channels
Power Level:
Channel 1: 43.0 dBmV
Channel 2: 44.8 dBmV
Channel 3: 41.5 dBmV
Channel 4: 0.0 dBmV |
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| reply to CUBS_FAN
You were somehow introducing noise to the system. They may have tried to knock on your door, probably not though. Either way that's what Comcast does.
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 EGThe wings of lovePremium
join:2006-11-18
Union, NJ
kudos:9 | reply to CUBS_FAN
The noise police have struck ! |
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CUBS_FANNext Year Again..
join:2005-04-28
Chicago, IL
kudos:1 | No idea why. I've haven't changed anything but get the modem swapped out last week.. |
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CUBS_FANNext Year Again..
join:2005-04-28
Chicago, IL
kudos:1 Reviews:
·Comcast
·Vonage
·magicjack.com
| reply to ExoticFish
said by ExoticFish:You were somehow introducing noise to the system. They may have tried to knock on your door, probably not though. Either way that's what Comcast does.
Nobody knocked on the door.. |
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| Like I said... "Probably not though" |
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CUBS_FANNext Year Again..
join:2005-04-28
Chicago, IL
kudos:1 Reviews:
·Comcast
·Vonage
·magicjack.com
| reply to CUBS_FAN
Pad or simply CUT the line?
Comcast is mandated by the FCC to go around to check for areas that are leaking RF interference (called CLI leakage) If Comcast find a house that has CLI leakage they put a "pad" on the cable line coming into your house which severely degrades the signal.
Comcast customer service may not be able to explain it and blame the internal network or home router.
Could only get good signal signal if computer was directly connected to the cable modem with all other cable drops disconnected.
Answer
Contact Comcast customer service and request a tech on site visit.
There may be a purple tag on the line coming to the house labeled "CLI Leakage repair needed' and a small connector inserted between the exterior cable line and line into the house
The Comcast Tech should "sweep" the house for CLI Leakage and removed the "pad". After that service should be back to normal. |
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| They usually cut the line or disconnect it. I've never seen them put a pad on to degrade signal levels.
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| reply to CUBS_FAN
In your first post it says when you got home it wasn't working. then you say Nobody knocked on the door.
If a tree falls in the woods does it make a sound?
Check your fittings. If you changed your modem last week the connection is more than likely loose which induces noise in the system. They disconnected you because the noise your home was putting in the system. |
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CUBS_FANNext Year Again..
join:2005-04-28
Chicago, IL
kudos:1 Reviews:
·Comcast
·Vonage
·magicjack.com
1 edit | said by Orlando 57 :In your first post it says when you got home it wasn't working. then you say Nobody knocked on the door.
If a tree falls in the woods does it make a sound?
I wasn't home but who says I'm not the only one who lives in my home. Somebody was home all day.
My connection is just fine. I was getting packet loss and decided to get my modem swapped out and since I was getting new upgraded speeds as well. |
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 PeteC2Got Mouse?Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
·Comcast
| Well...door knock, no door knock, whatever, good that you have someone coming out on Thursday.
I probably would get heated up a bit if it happened to me, but at the same time, I do understand the mandate to cut off a residence that is introducing excessive noise into the system which becomes an inconvenience for everyone else.
Keep in mind that when they find this, they have no idea what type of customer you are, or your history with Comcast...its kind of like field surgery...they cut out the problem and move on to the next.
They count on the customer to inquire (as you did) and get the problem solved.
I am not sure that there may be a better way to handle this, as the guys in the truck aren't there to fix problems at any residence, just eliminate the noise.
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Deeds, not words |
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 gar187erI do this for a living
join:2006-06-24
Dover, DE
kudos:4 | reply to ExoticFish
some places do, but that doesnt always get the customer to call in.
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I'm better than you! |
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gar187erI do this for a living
join:2006-06-24
Dover, DE
kudos:4 | reply to PeteC2
said by PeteC2:Well...door knock, no door knock, whatever, good that you have someone coming out on Thursday.
I probably would get heated up a bit if it happened to me, but at the same time, I do understand the mandate to cut off a residence that is introducing excessive noise into the system which becomes an inconvenience for everyone else.
Keep in mind that when they find this, they have no idea what type of customer you are, or your history with Comcast...its kind of like field surgery...they cut out the problem and move on to the next.
They count on the customer to inquire (as you did) and get the problem solved.
I am not sure that there may be a better way to handle this, as the guys in the truck aren't there to fix problems at any residence, just eliminate the noise.
you mean its tough to try to get a maintenance tech to spend an hour at a house fixing a shotty install?? 
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I'm better than you! |
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PeteC2Got Mouse?Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6 Reviews:
·Comcast
| said by gar187er:you mean its tough to try to get a maintenance tech to spend an hour at a house fixing a shotty install??
Nope. Meant exactly what I said. They are sent out to cut the noise out of the system where it is being introduced. They have no way to discern if it is caused by Comcast, or if some customer has loopy connections, equipment, or splitters inside.
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Deeds, not words |
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Reviews:
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 ·Verizon Online DSL
·voip.ms
| reply to CUBS_FAN
To me this is the "elephant in the room" question:
If the "noise police" crew finds noise and wants to eliminate it, why do they not FIX the problem rather than destroy a connection and make it inoperable for several days?
Noise Police are already on site, have the measuring tools and hopefully skill to diagnose and fix things, so why don't they do that rather than cut a cable, put a customer out of service, require a customer to call for service, schedule a truck roll, require the tech to try and reconstruct what went on, etc.
Suppose the customer had phone service on that cable connection, and the house caught on fire, someone had a heart attack, or needed some other form of 911 service? Or what if the person worked from home and needed the connection for earning a wage?
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The difference between genius and stupidity is that genius has its limits. |
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 beachintechThere's sand in my tool bagPremium
join:2008-01-06
kudos:5
·Comcast
| If it's a business account, they don't do that. If you are working off a residential account, tough luck.
Normally if the customer has CDV that doesn't happen. But, if the noise is bad enough it happens. Normally they knock, sometimes they don't.
It gets cut up like that to keep a lazy service tech from just reconnecting and running rather than fixing the issue. |
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 NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro
·Comcast Business..
·Vonage
 ·Cingular Wireless
·Comcast
| reply to pende_tim
said by pende_tim:Suppose the customer had phone service on that cable connection, and the house caught on fire, someone had a heart attack, or needed some other form of 911 service?
I think that the standard answer here is to never depend on any one phone service for emergency use (in some areas, even the "reliable" POTS voice service is not very reliable). Have a combination of VoIP and cell phone service, or POTS and cell phone service, or possibly even a CB radio.
said by pende_tim:Or what if the person worked from home and needed the connection for earning a wage?
In this case, the person should have a business class connection, and be able to get priority same day service to get the connection restored. A person in that situation should also have their own emergency backup plan, such as perhaps a tethered cell phone or cell phone modem that could be used as a backup.
Sorry, but residential class internet service is considered to be an entertainment service, not an essential lifeline service. Yes, customers don't always think of it that way, but that is the way that most ISPs and regulatory agencies see it.
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A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
When governments fear people, there is liberty. When the people fear the government, there is tyranny. |
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Reviews:
·ProLog
·Verizon Online DSL
·voip.ms
| I do not have CC voice so this is a real question: Does CC charge an E911 fee for their service?
If so it sounds like there is some kind of regulation going on there?
As far as the Business Class of service: does the person doing "noise patrol" know the customer at 123 Maple Lane in a subdivision is a Business or Residential customer? beachintech seems to think noise is treated differently between these two types of accounts. It may be, but if the noise is bad noise and it is impacting system performance, why is there a difference in response between these two classes of customers?
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The difference between genius and stupidity is that genius has its limits. |
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 ropeguruPremium
join:2001-01-25
Mechanicsville, VA | reply to PeteC2
So why not just disco the customer's connection instead of cutting it in multiple places.
This group from Comcast, and I am sure other cable providers, remind me of TSA employees. |
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