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Mistic0

join:2002-07-28
Enid, OK

[Speed] Very Very Slow Speeds in Evenings - NW Oklahoma

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I have 20/1.5 line and get the rated speeds early in the mornings but in the evening line it is incredibly slow it's sad. This is a new install that was put in when I moved into the house about a month and a half ago and it has been slow since I moved in. The upload is usually pretty good but the download is terrible, usually getting around 2mb down and 800kb up.

If a Suddenlink Tech see's this, please help! My local support is non-existent.

I will upload some diags to help with any troubleshooting.

*I can't access my modem right now for some reason so will post back when I get those readings.

»www.speedtest.net/result/2569812 ··· 2902.png

Mistic0

join:2002-07-28
Enid, OK
Modem Stats


SDL L3Tech

join:2011-06-07
Tyler, TX
kudos:28
I received your PM and have isolated the problem. Unfortunately it is not something I can fix remotely so I have contacted the local management team to assist.

I will let you know when I receive an update.

Mistic0

join:2002-07-28
Enid, OK
Thank you, L3Tech


SDL L3Tech

join:2011-06-07
Tyler, TX
kudos:28
reply to Mistic0
I sent you an update via PM.