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Tlamming

join:2001-08-21
Howell, MI

[Bill] Paying 115/month for "extreme tier"

Hey guys,

I'm paying 115/month for the "extreme" tier but when I look at the cable modem config file it says its "blast" I'm getting the correct speed which is 50/10, but when I look at the comcast products page, there is a blast tier advertised at the 50/10 and no extreme. What gives? The price is 62/month for the blast! tier, but thats for people who are just signing up as new. Am I missing out on something, or did they just phase out extreme and make blast! the fast one around here. There is no option for the 105/20 tier. I dont subscribe to cable TV so i'm also paying the extra 10 bucks a month for that which is a joke.


Jeremy W

join:2010-01-21

Re: [Bill] Paying 115/month for "extreme tier"

Your service should have been upgraded to 105/20. Try rebooting your modem.

And just ignore the name of the configuration file.


Tlamming

join:2001-08-21
Howell, MI

tried that, no luck still at the 50/10 tier.


Jeremy W

join:2010-01-21

Try posting in the »Comcast Direct forum. They can sort out the issue for you.


Tlamming

join:2001-08-21
Howell, MI

Thanks. I noticed that you have a thread in there. Are you having the same issue?


Jeremy W

join:2010-01-21

said by Tlamming:

Thanks. I noticed that you have a thread in there. Are you having the same issue?

Yes, except I was supposed to go from 25/4 to 50/10. The escalation rep I spoke to this afternoon told me that I definitely wasn't the only person to have this issue. It's currently in the hands of the national team, which is basically the top tier.

Tlamming

join:2001-08-21
Howell, MI
reply to Tlamming

Cool, hopefully they do the same. Comcastvic said that I indeed am provisioned for 105/20, however he did not mention why I'm only getting the 50/10 service. How long did it take for them to fix it after you posted?


Jeremy W

join:2010-01-21

said by Tlamming:

How long did it take for them to fix it after you posted?

I posted on 3/8 at 1:50am, and they called to tell me it was fixed on 3/13 at 9:40am. Considering how high up it had to be escalated, and the fact that I was never actually without service, I'm satisfied with how long it took to resolve.

Tlamming

join:2001-08-21
Howell, MI

did you go through with them discussing power levels on the modem, etc? I'm getting a reply once a day from comcast direct so its rather a slow process.


Jeremy W

join:2010-01-21

said by Tlamming:

did you go through with them discussing power levels on the modem, etc? I'm getting a reply once a day from comcast direct so its rather a slow process.

No, my issue was that the modern simply wasn't getting the speed update. It sounds like your issue is different.