| slow speed at night I expierence slow speeds at night i have a 20 down package and am lucky to get 5 down I will call every day and order a tech every time i call until this is resolved |
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WadeG
join:2012-08-22
Cadiz, KY | Good luck with that. |
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| thanks wade |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | reply to particleman7
If you want to send me your telephone# or MAC address I can check on this and see what is going on. |
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| pm with mac address sent. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | Thank you, I've received it and will work with you there. |
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| reply to particleman7
Still slow speeds at night. working on my 5th or 6th tech. I'm so tired of techs changing splitters for issues that occur at the same time of day everyday or foreign speaking persons resetting my modem after repeatedly asking them not to.
You might have a problem...
Your connection scored only 31% of the Mediacom Communications Corp average (69% slower). This does not always mean that you're in bad shape. If the Internet package you subscribe to is slower than most people using your ISP you will get this message.
Your speed had a variance of 52% during this test
Download :: 5.1 Mbps
TiP Summary - Minimum :: 3.14 Mbps | Middle :: 5.3 Mbps | Maximum :: 8.28 Mbps |
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| reply to particleman7
Now after everyone is in bed.....
Download :: 20.3 Mbps 2.5 MB/s
Minimum :: 10.05 Mbps | Middle :: 21.14 Mbps | Maximum :: 22.89 Mbps
Obviously a usage issue... |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | I show you have the trouble call tonight. If the problem persists after this I will get this escalated to the technical supervisor for your region. |
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| reply to particleman7
Latest speed test
down arrow Download :: 4.7 Mbps 589 kB/s
You might have a problem...
Your connection scored only 29% of the Mediacom Communications Corp average (71% slower). This does not always mean that you're in bad shape. If the Internet package you subscribe to is slower than most people using your ISP you will get this message.
But they expect 100% payment what a joke!!!!! |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:74 | I will followup up with Area Management first thing in the morning to see what is going on. |
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| reply to particleman7
Sounds like you have an over populated node. Any idiot from the internet support line could run that test to verify how populated the card is. They need to split the node.
Don't worry, the company ran out of dvr/hd boxes now and the list grows! a lot of pissed off customers, but what's new, it's mediacom... |
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