US Cable Support > Charter Internet/TV > Yet another price increase! From 47.99 to 52.99! Thieves!

Yet another price increase! From 47.99 to 52.99! Thieves!

Yet you keep paying it... what lesson are you teaching Charter? That they can raise prices on customers and they will just take it like you have? Good lesson.

Raking them over the coals on the net is pretty pointless. They respond more to their own internal reports of subscription numbers than a few moaners on the net. You keep saying (3 months now?) you're going to DSL because they offer the price point you want for speed that is still acceptable to you.

What good is competition if you don't use it? What good are threats if you don't follow through?
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Two is one, one is none. If it's important, back it up... Somethimes 99.999% availability isn't even good enough.

I stated that I would hold on for ONE more month to see if the
CSR rumored reintroduction of the 15/3 plan would happen during sometime during this month. If it doesn't I'm cancelling.

How it is "pointless" to rake Charter over the coals concerning their lack of choice in service levels, price, value, and customer service? Sounds like Charter is "rattled" if you ask me. They care about numbers BUT they still have to care about bad press too. Customers or potential customers care about more than numbers, they do base their purchases on other's experiences. They darn well know that.

The fact is that I don't want MORE speed and cannot afford that price. It is not a matter of wanting "something for NOTHING".

In a month I will be with ATT at $30/mo on the 768/128 plan that my parents have. It isn't fast, but I have used it and it is very adequate for my needs.

@cork1958:

My plan is STILL the 15/3 plan I just tested it with Charter speed test and speedtest.net, I am still at about 15/3 average.

I have changed NOTHING at all.

reply to DrDrew
When Charter has a monopoly (like they do where I live), what else are you supposed to do?

We used to have competition but years ago corrupt politicians in our area allowed Charter to take over that competition and become a monopoly.

Well we have a DUopoly here, so we have at least ATT. They still offer basic DSL 768/128 at on a promo of 14.95/ mo for 6 mos and then the regular, everyday price is 30$/mo .

Of course I am NOT interested in ATT ScrewVerse (over priced DSL ) LOL

reply to horseathalt7

reply to horseathalt7
Ya know what complaining on the Internet is going to get you? Nothing. Anyone looking online already knows what Charter is all about. If you think Charter cares about the "bad publicity" you are mistaken. The only thing Tommy Boy is going to care about is the bottom line. He will not even care if people cancel their service because they will simply add a few dollars to everyone's bill to make up for it. Face it, Charter is what it is, and quite frankly every other provider for that mater, could give a rats a## if we cancel or stay.

@jp16:

That is exactly what they want you to think.

I will also be contacting the FCC and the local franchising authority about this issue as well.

reply to horseathalt7
As you all know I also looked into DSL as an option and actually had Centurylink come out and hook me up two weeks ago. They promised me that I would have 12 Mbps at my house as advertised. Well I figured it would be smart idea to keep Charter just in case that didn't come true. Well the day of installation came and I soon found out that Centurylink who supplies DSL services was not true to their word. The best I could get was 3 Mbps download in my neighborhood. Needless to say I canceled them the next day under the 30 day guarantee. Unfortunately I am stuck with Charter and living with the awful $54.99 price for 30/4. They are the only option for fast speeds as I can't stream video and maintain my personal weather website with speeds lower than 3 Mbps. They have us all stuck between a rock and hard place.

I could have told you that with dsl. The farther you are away from the central office. The less speed you are going to get. And just like in your case. Not even close to advertised speeds. To bad it did not work out for ya. Charter has you by the balls and continue to squeeze harder. I continue to be in the same boat.

Yeah it really does suck. I am actually not very far from the central office, but I guess they just base the estimated speeds off of a pretty crappy grid based system. The folks in the ordering department don't really have a clue, which I should have known as you said earlier. The good thing is I wasn't out anything as the installation was free and I was able to return the modem they sent to me via mail. Bottom line is for us folks in a bad market we are stuck with Charter and all of their wonderful ways of doing business. The nightly slow downs are also added bonus to have to cope with.

I'm thankful that I have a budget to keep because it forces me to refuse Charter's unyielding take it or leave it attitude and the now lack of any genuine interest in providing good customer service.

The arrogance of their new CEO is clearly trickling down to all levels of the management.

I don't like ATT either, but at least they still provide a more value oriented product.

reply to haggler

You have a choice but you will need to live with lower speeds with Verizon DSL. If enough people would be willing to do so prices WOULD come down. The stick is better than the carrot with these arrogant companies.

I will say that if I had NO option at less than 50$/mo I would cancel ALL services and go without. There is always the library and work where I can use the internet.

I agree with you that the pricing schemes that Charter now offers are pathetic at best. Some of us though just can't live with download speeds ranging from 1 Mbps to 3 Mbps. I for one have a very difficult time streaming anything consistently without buffering at speeds anything less than 2 Mbps. Netflix does not like it at all and HD movies will barely load and quality is sub-par. I have tried moving back to DSL twice now and have decided that it is an antiquated service at best. The price for Centurylink 3/1 plan after 12 months is still $48 a month. Not a huge savings in terms of cost.

In other words, you actually and physically CAN'T live without tv/Netflix?

Nothing personal, but that is very sad.
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»www.mozilla.org/projects/seamonkey/

reply to cork1958
Cork1958,

If you look back on my previous posts I also explain that I run a small website that feeds data from the National Weather Service and my own personal weather station. My comments were directed at the niche that Charter provides in our market, with faster uploads and download speeds. DSL just doesn't work for me as I have learned through past experience. I actually canceled my TV service with Charter last month. So yes I can live without TV, I just need the internet to provide other services.