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TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to callous99

Re: [Cable] ATPIA - Migration Schedule

said by callous99 :

When is mississauga getting upgraded?

July 29 - Wolfedale (Mississauga)
Per the original post at the start of this thread.
--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca


andyb
Premium
join:2003-05-29
SW Ontario
kudos:1
reply to Teddy Boom
110 extra cities are now open for ordering according to a list posted on facebook.Brantfords not on that list thou.
»www.teksavvy.com/en/why-teksavvy···ening-up


andyb
Premium
join:2003-05-29
SW Ontario
kudos:1
reply to Teddy Boom
said by Teddy Boom:

said by TSI Marc:

March 22 - Aggregate POI turn-up with these 13 new areas
Alliston
Barrie_sperling
Barrie_wickies
Bolton
Collingwood
Harris (Brantford)
Keswick
Orangeville
Orillia
Pefferlaw
Pine Ridge(Oshawa)
Stratford
Woodbridge

Hopefully this is still on schedule. Any updates?

Actually none of those on the list came online today according to the facebook list.Have to see what happens tomorrow


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to andyb
said by andyb:

110 extra cities are now open for ordering according to a list posted on facebook.Brantfords not on that list thou.
»www.teksavvy.com/en/why-teksavvy···ening-up

This list is for cCable land.

We haven't heard about rCable land for tomorrow yet. I'm sure we will soon enough...
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork


andyb
Premium
join:2003-05-29
SW Ontario
kudos:1
Maybe they can put that info on the list lol.It is kinda important

kabes

join:2010-05-14
Kitchener, ON
reply to TSI Marc
So when this happens... will we be able to just request the speed upgrade on the myworld site or do we call in?


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
I'd say for now, call in or go to the direct forum instead until the website & myworld portals are all updated and in line with the new systems. Otherwise follow the directions from TSI Staff here on the forum.
--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
said by TwiztedZero:

I'd say for now, call in or go to the direct forum instead until the website & myworld portals are all updated and in line with the new systems. Otherwise follow the directions from TSI Staff here on the forum.

+1

ToniCipriani

join:2001-12-21
Scarborough, ON
reply to TSI Marc
So let me get this straight in laymen's terms... Basically once the POI I'm on gets upgraded, my package will automatically switch to new plan?

i.e. in my case I'm on 18M/512k now, it will automatically become 25M/2M? And all I need is replace my modem with a DOCSIS 3?

And dumb question, if I don't upgrade my modem, will I still get the faster uplink? Frankly I'm actually OK with my down speed, just the up speed gets me sometimes, kills my VPN connection to work if I have anything else running.

vincom

join:2009-03-06
Bolton, ON
kudos:1

2 edits
reply to TSI Marc
so its the 22nd of march, are the new atpia areas live yet, Bolton to be specific?
tsi online for my area is still a nogo

edit: called in but still not live yet


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to ToniCipriani
said by ToniCipriani:

So let me get this straight in laymen's terms... Basically once the POI I'm on gets upgraded, my package will automatically switch to new plan?

i.e. in my case I'm on 18M/512k now, it will automatically become 25M/2M? And all I need is replace my modem with a DOCSIS 3?

And dumb question, if I don't upgrade my modem, will I still get the faster uplink? Frankly I'm actually OK with my down speed, just the up speed gets me sometimes, kills my VPN connection to work if I have anything else running.

Nope. Once your POI has been moved to the aggregated POI your package and everything stays the same as its always been. Until you call in to change to a new package. In effect you will have been grandfathered.

But yes, once you call in to move to a higher tier package, you will likely need a Docsis 3.0 modem to take advantage of the higher speed tier.
--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca


Optional

join:2012-02-26
Mississauga, ON
reply to TSI Marc
july 29th uuuugh.

guess I'll trudge along with this craptacular 1mbps upload for a bit longer..

ToniCipriani

join:2001-12-21
Scarborough, ON
reply to TwiztedZero
But I see for 2Mbps uplink only a DOCSIS 2.0 is required?


creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable
said by TSI Marc:

25/2 mbps (ATPIA) - DOCSIS 3 modem required
300 Gigs - $39.95
Unlimited - $59.95

According to Marc you will need to ditch that D2 modem and upgrade to a D3, which I agree is a solid move.

Source: »[Cable] NEW RATES - Rogers


TLS2000
Crazy Canuck
Premium
join:2004-02-24
Mississauga, ON
reply to ToniCipriani
You need to call to request a service change if you want to go onto a different plan. All of the people on the old plans will be grandfathered.

How's the car?
--
Tom

ToniCipriani

join:2001-12-21
Scarborough, ON
Yeah... and a new modem too. Guess I'll need to hunt for a deal.

Car's doing fine, haven't driven much these days though, just the usual chores.


Nanyte

@teksavvy.com
reply to TSI Marc

Can we upgrade via email?

Hi Marc, would it be possible to upgrade using our teksavvy email? That way there we could get upgraded without the long holds. Using the teksavvy email, it would be confirmation of the account holder. Would just need an email back when done.

tx


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
We'll get you some help.
--
Marc - CEO/TekSavvy


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to Nanyte
How about this, email me your best contact number and ill have someone call you . Andre@teksavvy.com

bjlockie

join:2007-12-16
Ottawa, DSL
Reviews:
·TekSavvy DSL
reply to TSI Pierre

Re: [Cable] ATPIA - Migration Schedule

said by TSI Pierre:

said by callous99 :

When will the download measurement tool be available to Teksavvy customers on Roger's network? And when will Teksavvy be formally enforcing the 300gig limit?

I don't have a firm date for you but it will happen in the near future. I'm sorry I wish I had more details for you.

I think Marc said 2-4 months.


Nanyte

@teksavvy.com
reply to TSI Andre

Re: Can we upgrade via email?

Hi, I can definitly email you my account info, but should I wait until things go live?

tx!


TSI Pierre
Baby, Wanna see what 300Gigs looks like?
Premium
join:2011-09-23
Chatham, ON
said by Nanyte :

Hi, I can definitly email you my account info, but should I wait until things go live?

tx!

Do you know what POI you are on?
--
TSI Pierre - TekSavvy Solutions Inc.
Chief Operating Officer


Nanyte

@teksavvy.com
yup, AJax2



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to Nanyte
I was under the impression you were in the new areas we just launched. If your not, we have to wait until your existing POI is migrated

Thanks,

Andre
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog


nanyte

@teksavvy.com
ya...that's why I thought it was early to send you my info. My original question was just wondering if we would be able to upgrade(once live) via email instead of by phone.

stevey_frac

join:2009-12-09
Cambridge, ON

1 recommendation

You can use the direct forums. They're awesome, and you don't get stuck on hold on the phones!

Kewjoe

join:2002-04-14
North York, ON
They are awesome, but I tried to put an upgrade for DSL for my parents and I had to call in for it. They didn't want to handle those via TS Direct.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to TSI Marc

Re: [Cable] ATPIA - Migration Schedule

said by TSI Marc:

Hey all,

We appear to have some level of commitment on this time-line. Nothing is set in stone but I'm told that this is fairly reliable.

March 22 - Aggregate POI turn-up with these 13 new areas
Alliston
Barrie_sperling
Barrie_wickies
Bolton
Collingwood
Harris (Brantford)
Keswick
Orangeville
Orillia
Pefferlaw
Pine Ridge(Oshawa)
Stratford
Woodbridge

For existing POIs
March 27 - Guelph
April 10 - McNicoll
April 15 - Markham
April 22 - Brampton
April 29 - Ajax
May 6 - York Mills
May 13 - Newkirk (Richmond Hill)
May 20 - Scarlett
June 3 - Dupont
June 10 - Kitchener
June 17 - Greensboro
June 24 - Bloor
July 3 - London
July 8 - St Laurent
July 15 - Fallowfield
July 22 - Richmond Rd, Ottawa
July 29 - Wolfedale (Mississauga)
Aug 5 - Comstock
Aug 12 - Newmarket
Aug 19 - Woodstock

As each POI above gets migrated, new speeds/plans will become available. Existing 18 and 28 tiers will become grandfathered and will no longer be available.

Gang,

looks like a change in schedule;

Ajax moved to April 22
Brampton moved to April 29

Everything else stays the same so far. Working really hard to keep with this schedule.

Guelph looks on track for tomorrow.

For new signups in Guelph once the migration is done, will also fall under the Beta/Soft Launch... we're working on updating the forms within the next couple of weeks. Subsequent migrations would also be covered once we have it sorted.
--
Marc - CEO/TekSavvy


TypeS

join:2012-12-17
London, ON
kudos:1
If someone at Rogers wants to bump London sooner, I won't "mind" that schedule change


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to TSI Marc
said by TSI Marc:

Guelph looks on track for tomorrow.

For new signups in Guelph once the migration is done, will also fall under the Beta/Soft Launch... we're working on updating the forms within the next couple of weeks. Subsequent migrations would also be covered once we have it sorted.

+1 Good Luck Guelph !!!

Hope everything goes SM00TH

*Cheers* from Toronto!

--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca