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sm5w2
Premium
join:2004-10-13
St Thomas, ON

London PPPoE outage this morning

Bell DSL went out at 5:30 am this morning at $home, and after several modem cold-restarts (even a 15-minute shut-down) I was getting nowhere. Web interface was saying "PPPoe LCP negotiation fail" - had never seen that before.

Drove a short distance to $Dayjob - and DSL (ISP = TekSavvy) is also out there (?!). Called TS tech support, did 15-minute HPR (hard port reset) and it didn't help. Tech did confirm several up-and-down episodes on the modem happening between 3 and 5 am. During the call, PPPoE must have authenticated because I'm now back on line (here at $dayjob) and can type in this post.

No explanation from Bell. I theorize it has something to do with the world ice skating championships being held here this week...

Can any Bell techs here explain this outage?

SLAMtech

join:2009-12-03
kudos:1

1 recommendation

Authentication issue out of Hyde park CO. As for what happened, unsure. They are working diligently to fix it.
Expand your moderator at work


sm5w2
Premium
join:2004-10-13
St Thomas, ON
reply to sm5w2

Re: London PPPoE outage this morning

Happened again - just now (from 00:15 to 01:00). LCP negotiation and PPPoE server access errors. They must have changed some equipment.