| ATTN! WINDSTREAM POLICY CHANGE - NO MORE CREDITS I have been on the phone with Windstream making my way up the supervisor chain and have just been told that as of March 1st 2013 Windstream will no long issue credits for slow broadband speeds.
So even if you are getting less than dial up for half the day you still have to pay for their "up to speeds".
It doesn't matter that if you drop to 3mbps that you will never get more than 1.5 or that your net isn't usable for 30% of everyday or that you are stuck in this 2 year contract with no recourse. The are no longer issuing any credits.
Guess it is time to contact the AG, FCC, FTC and the local news media. |
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| That should have been done a long time ago for those having bad issues and no help |
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| I did it once. And nothing came of it. I am going to start trying again |
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MeSue
join:2007-01-15
Fort Mc Coy, FL | reply to auraxoxo
I can attest to this. I called the 'Broadband Performace Group' earlier this week and all they would do is read me the same company line about no upgrades in 2013 and then had the gall to try to sell me bundled satellite service! If I DO decide to back to satellite, I sure as hell would not buy it throught Windstream after the way they have treated us! |
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Xander
join:2012-04-12
London, KY Reviews:
 ·Windstream
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I have always got the speeds I have paid for from Windstream,i know there is a good fraction of you that don't.In my opinion,the best way to get a company to listen is quit paying for it,simple as.
It will certainly take more than one customer to stop paying for the service, to overcome this epidemic event that you encounter,but there is other things you can do other than contacting the BBB, AG, FCC, FTC.
If I had the speeds that some of you inquire,i wouldn't pay for jack.The change has to be approved from the top,all the service rep's, managers you talk to isn't going to help you at all.
Take action in your community,get everyone you can involve.
Xander. |
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| reply to auraxoxo
Let's say that you get 30% of the speed they are charging you for on average. Therefore, you decide to send a check each month for 30% of your bill. I'm quite certain Windstream would not accept your statement and let you off for the other 70%.
So... why would you let them off simply because they say it is a policy change? DON"T STAND FOR THAT! Don't take that and walk away beaten.
Here is how you get your credit... Read my post: »How to fight to get what you are paying for
1 -- Watch this video of a WS executive being asked the tough questions here in Georgia: »www.cbsatlanta.com/story/2155800···t-speeds
2 -- File a complaint here: »www.ag.arkansas.gov/consumers_co···nts.html
3 -- Email all of the Windstream executives with the information I gave in my post and demand your credit based upon the fact that you are not getting what you are paying for.
Tell them you have filed a complaint with the Arkansas Consumer Protection Division.
Also tell them you have a video of a WS executive stating there are credits available.
They will assign a Executive Customer Relations person to you who will contact you.
Once you have done all that, (which you should not have had to do) why not turn up the heat on them in your state? Do everything else in my post. I bet you, if you do all that, and contact your tv stations investigative news teams, someone will grab your story in AR and run with it. Especially if they still try to deny you a credit.
Shoot me a pm if you want help.
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-- DawsonvilleG
Stand and Fight! -- »How to fight to get what you are paying for
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| reply to auraxoxo
we are heading in the right direction to get legislation to act against windstream.. we just need to keep at it and be patient while we prove our case..windstream is digging themselves a whole that i don't see them getting out of.. |
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| reply to auraxoxo
Just got off the phone with them and found this out. I let em know I won't being paying my bill if there is no credit.
It is time for something to happen. A company like this should have a class action lawsuit against them! |
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| reply to MeSue
said by MeSue:I can attest to this. I called the 'Broadband Performace Group' earlier this week and all they would do is read me the same company line about no upgrades in 2013 and then had the gall to try to sell me bundled satellite service! If I DO decide to back to satellite, I sure as hell would not buy it throught Windstream after the way they have treated us!
I just got the same bullshit from them today. It was painfuly obvious that she was even reading it line for line. I would throw a party if I had another option besides WS. Nine years of this utter crap is more than anyone should have to deal with. |
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| reply to auraxoxo
i was told this same thing 2 months ago.. odd that everyone keeps getting different stories depending on who you talk to.
»CSR says no more outage credits |
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2 edits | reply to stinline
said by stinline:Just got off the phone with them and found this out. I let em know I won't being paying my bill if there is no credit.
It is time for something to happen. A company like this should have a class action lawsuit against them!
I hate to burst your bubble. But we can't get a class action lawsuit. I've already talked to 2 of the top class action technology law firms about it. In your terms of service, which all of us agreed to, they have protected themselves from that. That's why I did not mention a class action lawsuit in my post about how to fight. If you will please read through that post and do all you can for your state, it will go a long way. We need other states to get the consumer protection divisions involved and their media involved. My post is below my signature.
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-- DawsonvilleG
Stand and Fight! -- »How to fight to get what you are paying for
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| Specifically what DawsonvilleG is talking about concerning our inability to file a class action lawsuit is Section 10 of the Terms and Conditions which, if you read the first page of your bill, we agree to when we use Windstream's Services
www.windstream.com/Terms-and-Conditions
Specifically I bring notice to this in Section 10
"You and Windstream agree to waive any right to a trial by jury in a court of general jurisdiction and any right to participate in a class action or consolidated action regarding a dispute as defined below. Specifically, you and Windstream agree to waive any right to pursue a dispute by joining a disputed claim with the disputed claim of any other person or entity or to assert a disputed claim in a representative capacity on behalf of anyone else in any lawsuit, arbitration or other proceeding."
The rest of Section 10 basically goes through the process which entails first contacting Customer Service then filing a dispute with Windstream's main corporate offices, including supporting documentation (which has to be resolved within 60 days) and finally either taking Windstream to small claims court or through arbitration. Basically a long involved process that will, in their hopes, dissuade anyone from trying to sue them. Sorry... No Class Action Suit allowed.
As DawsonvilleG said it is time to shine a VERY bright light on Windstream's failures to provide adequate service and its foot dragging concerning its rural customers. We did it here in Georgia and got some results but it is gonna be a long hard fight. If you want what you paid for hold Windstream's feet to the fire and get the media involved and above all document, document, document.
On a side note to Aaron, the specialist who shows up in the forums here every so often addressing our various problems. We thank you for your efforts and, I am sure, appreciate them. You do yeoman's work for what is probably a thankless job. My suggestion though is that you really might want to make the Corporate structure above you aware of just how angry they have made their customers. I foresee a serious backlash coming their way if they don't straighten things out and straighten them out soon. |
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| reply to auraxoxo
Thanks Rob! I welcome any more of your input. If it is OK with you, I may revise my "fight" post to include what you said. |
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| Go ahead DawsonvilleG. I give you permission. I am, personally, sick and tired of the consistent run around we get from the higher ups at Windstream. On the one hand we have Tech's such as Aaron who are working their butts off in here trying to reply and react to our problems as best as they can to the issues that the decisions of the higher ups in the corporate structure of Windstream have made. On the other hand (and of course I can't find it now) there was an article somewhere that said that Windstream CEO's were SERIOUSLY considering not doing the upgrades so they could have "better return" to the investors. Maybe you can find it DawsonvilleG. I think the article I read though was dated before this latest brouhaha in Georgia so they might have changed their minds ALTHOUGH the fact that they have stopped or are not even offering the credits to people because of their poor service surprises me. I would LOVE for someone from the corporate side of Windstream to come on here and say "We will fix the problem and this is when it will happen" (I know, I'm dreaming but a man can dream can't they?) That would be the sign of a company who REALLY cares about its customers. Unfortunately I don't get that from Windstream AND living in Lumpkin County where it is the only ground-based Internet service makes it even more difficult. If I happened to live in a county where other ground-based services were available I would have switched in a heartbeat EVEN if it cost me more. I would rather take the hit in paying more and get what I need vs getting the crumbs of internet service that I currently get. |
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| reply to robgmartin
It is absolutely amazing to me that a company can "protect" themselves from being sued while screwing over so many people... 
I'm not up for a long hard fight with these dweebs. I have other options and will make sure everyone in my community knows of these options. |
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| Windstream thinks 8 months + is a fair wait time for repairs.
They also think 3 weeks is a fair wait time for an update on an ETR.
They also think it is fair not to issue bill credits for services not supplies.
Why on earth would anyone pay for "up to" speeds if there was not a reasonable expectation of average speeds above the lower tier of service. It is ludacris. "Up to" should mean from 1.5 up to 3, from 3 up to 6, and from 6 up to 12, not from less than dial up up to 12.
I was told my broadband speeds were up to 12, but I am not getting broadband speeds.
Going on a month since my repair date and three weeks since I asked in direct for a new update with no end in sight and yet I am still getting a bill. I am 50 dollars behind and have been paying about 35 dollars a month, as I have given myself a 15 dollar a month bill credit, which I think is a fair price. We will see how long windstream lets that go on. |
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| Well , I just finished submitting my complaints with the AR AG and the FCC. I guess I need to send a few emails to some news stations now. |
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| reply to auraxoxo
PM me and we can chat over the phone if you want some tips. Isn't Maar in your state? You guys should work together. |
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| reply to auraxoxo
Well google fiber is "slowly" moving out wonder what windstream will do when it get's to the aorund here and rural areas can get it?
Hmmm $60 for 6 MB when i abrly get half that or $70 for up to 1Gbps I'd even take half that xD |
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