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TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON

4 edits

March 16th 2013 OUTAGES

Please be advised that we are currently experiencing an outage on Shaw Cable (Vancouver).
We are also experiencing an outage for DSL in Oakville.
We are working hard to resolve this issue. . We apologize for the inconvenience this may be causing.

****Update**** 14:50PM
Ottawa should be resolved.
North York should be resolved.
Chatham Wireless should be resolved.

If you are still having issues, please power cycle modem. If this does not resolve the issue, please feel free to contact us by phone, or in the »TekSavvy Direct.

Regards,
Martin

VcdXposed

join:2002-06-12
Gloucester, ON
Any ETA for ottawa area? Root cause determined?

Threz

join:2011-02-02
reply to TSI Outages
Another one .

Hopefully it gets resolved soon. Keep us updated.


TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON
reply to VcdXposed
No ETA yet but we are working on it.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to VcdXposed
Maintenance but it should have been back up by now.

Gabe just escalated by opening a ticket with their NOC folks

Threz

join:2011-02-02
said by TSI Andre:

Maintenance but it should have been back up by now.

Gabe just escalated by opening a ticket with their NOC folks

Definitely not up yet... looks like maintenance didn't go quite as planned.

Thanks for the update (even if it doesn't really make the ETA any clearer). I always appreciate Teksavvy's communication.

VcdXposed

join:2002-06-12
Gloucester, ON
Reviews:
·TekSavvy Cable
said by Threz:

said by TSI Andre:

Maintenance but it should have been back up by now.

Gabe just escalated by opening a ticket with their NOC folks

Definitely not up yet... looks like maintenance didn't go quite as planned.

Thanks for the update (even if it doesn't really make the ETA any clearer). I always appreciate Teksavvy's communication.

I think he meant it didnt go as planned and it was escalated to a third party

Threz

join:2011-02-02
said by VcdXposed:

I think he meant it didnt go as planned and it was escalated to a third party

That's... what I said? He said it "should have been up by now." I then agreed with him, and lamented that the maintenance didn't go as planned...

VcdXposed

join:2002-06-12
Gloucester, ON
then i said its still not up


moovyguy

join:2004-05-10
Ottawa & PSL
reply to TSI Outages
Bummer ... still down ....

Thankful for generous phone data plan .....

tether tether tether....
--
.... and the monkey flips the switch.

Threz

join:2011-02-02
said by moovyguy:

Bummer ... still down ....

Thankful for generous phone data plan .....

tether tether tether....

Yup, me too. At least I've got unlimited data (with Wind) on my phone to tether with.

tomvalenz

join:2002-12-13
Orleans, ON
reply to TSI Outages
Second major outage in 1 month. Not impressive at all. Teksavvy is Phone and TV for me. Get it together people I hope you restore service soon.


moovyguy

join:2004-05-10
Ottawa & PSL
Woah ....

1st outage beyond Tek's control .... a power outage in another town caused that one .... why hold Tek on the hook for that ....

Everyone who used cable internet out of St. Laurent POI were out ...
--
.... and the monkey flips the switch.

onlinejunkie
Premium
join:2002-10-26
Orleans, ON
reply to TSI Outages
these downtime really make me rethink my service.

We have rogers still for the kids internet and its up, same cable line... ughhhh

VcdXposed

join:2002-06-12
Gloucester, ON
reply to moovyguy
is this outage on TS side of the demarcation point?

tomvalenz

join:2002-12-13
Orleans, ON
reply to moovyguy
Did you lose business from the outages? Woah.. I did. Last one was unexpected and probably not teksavvy however this is planned and its well beyond the planned outage time. Who's gonna pay me for my lost wages? I've missed 3 calls now who were told to call on my home phone. Shut your yap. This ain't about surfing porn bud.

VcdXposed

join:2002-06-12
Gloucester, ON
I understand where you're coming from, but if always on was this important to you, you'd have redundant connections. There's no reason to be rude in this forum sir

tomvalenz

join:2002-12-13
Orleans, ON
Then tell smart alek with the monkey flips the switch to keep his sarcastic remarks to himself. He wanted to bait me? Well he got a bite.


moovyguy

join:2004-05-10
Ottawa & PSL
reply to tomvalenz
said by tomvalenz:

Shut your yap. This ain't about surfing porn bud.

Was I rude??

Was I insulting?

You chose to use a consumer product with no guaranteed SLA and made your wages dependent on it .... as VcdXposed said ... if your salary depends on it you should do more to ensure 24/7 connectivity.
--
.... and the monkey flips the switch.

tomvalenz

join:2002-12-13
Orleans, ON
I did I switched from rogers to teksavvy are you saying I made a poor decision?


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to VcdXposed
Correct


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to tomvalenz
Not at all. We are doing everything we can to get this going again.


moovyguy

join:2004-05-10
Ottawa & PSL
reply to tomvalenz
said by tomvalenz:

I did I switched from rogers to teksavvy are you saying I made a poor decision?

No not at ... instead it shows you are a smart and savvy consumer, but there is no guaranteed connectivity with "home" internet ..

There are business class products that provide SLA's where there can be compensation for outages .... of course those cost an arm and a leg .....

My work also depends on 24/7 connectivity ... thankfully, I do not use voip .... so tethering via my phone can get me by ....

So yes it sucks .... but we get what we pay for ... and Tek is by far superior for at least making sure that we are "in the know" as much as can be when there are issues ....

Won't get that from Bell or Rogers
--
.... and the monkey flips the switch.

tomvalenz

join:2002-12-13
Orleans, ON
reply to TSI Andre
4+ hours since service was to be restored. Still waiting.

@moovyguy... I apologize for my comment however, there is more involved here than you realize. I continue to wait for service and my tethering is getting me by right now.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
Yes. We are all aware of that. What I am telling you is that we are working on it.
Expand your moderator at work

tomvalenz

join:2002-12-13
Orleans, ON
reply to TSI Andre

Re: March 16th 2013 OUTAGES

said by TSI Andre:

Yes. We are all aware of that. What I am telling you is that we are working on it.

Thanks TSI Andre


moovyguy

join:2004-05-10
Ottawa & PSL
reply to TSI Andre
said by TSI Andre:

Yes. We are all aware of that. What I am telling you is that we are working on it.

Cheers .... keep up the good work ...
--
.... and the monkey flips the switch.

mikee

join:2012-12-21
Gloucester, ON
kudos:1
reply to TSI Outages
Down here in Ottawa still, 10:10 AM.

My dad who uses Distributel is down as well. I am on the St Laurent POI.

Is there an estimated time when it will be back up?

Using 1 bar internet which keeps disconnecting sucks. :P

VcdXposed

join:2002-06-12
Gloucester, ON
Reviews:
·TekSavvy Cable
redundancy [rdndns]
n pl -cies
1. (Business / Industrial Relations & HR Terms)
a. the state or condition of being redundant or superfluous, esp superfluous in one's job
b. (as modifier) a redundancy payment
2. excessive proliferation or profusion, esp of superfluity
3. (Electronics) (Engineering / General Engineering) duplication of components in electronic or mechanical equipment so that operations can continue following failure of a part
4. (Electronics & Computer Science / Telecommunications) (Electronics & Computer Science / Computer Science) repetition of information or inclusion of additional information to reduce errors in telecommunication transmissions and computer processing