I have had my service speed decreased 3x without notice. When I reported it, Im currently waiting for onsite technician with manager visit number 5 with outside line tech visit number 3. The current issue is that until Wednesday morning, I have had 12Mbit down/1Mbit up service, seeing real/tested performance of about 11.4Mbit down and about 920Kbit up bandwidth.
Since Wednesday morning (when the service went completely down, but has gotten at least operational) when speed dropped to 100Kbit down, 12Kbit up, after 5 tech visits (2 with managers) and 2 line tech visits I am now back to 11.4Mbit down but they can't get the upload about 300Kbps. And now they are telling me "everyone in your neighborhood is set to that cap" to which I respond "Heres the recorded speed test from Friday afternoon showing I was at 920Kbps upload and that what Im paying for, so fix it.
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www.speedtest.net/result ··· 4559.pngIm escalated all the way to "the office of the president" with both an "issue manager" and an "executive escalation specialist" and noone at ATT can seem to fix the problem. I actually have a clue. I know the games telcos like to play and Ive been to enough rodeos that I can usually get them on the right track but this round just seems to be circuitous. Inside guy blames outside guy. Outside guy blames inside guy. Neither will come onsite together at the same time so I can make the liars lie to each other.
I have captured a complete log of all the issues. Ill be typing it in and adding it to my ATT review once (hopefully) this issue gets resolved.
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/do ··· 55/17978Thanks for taking the time to read my rant.