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eak
Premium
join:2001-04-13
Clarkston, MI
Reviews:
·AT&T Midwest

RANT: ATT uVerse DSL stinks

I have had my service speed decreased 3x without notice. When I reported it, Im currently waiting for onsite technician with manager visit number 5 with outside line tech visit number 3. The current issue is that until Wednesday morning, I have had 12Mbit down/1Mbit up service, seeing real/tested performance of about 11.4Mbit down and about 920Kbit up bandwidth.

Since Wednesday morning (when the service went completely down, but has gotten at least operational) when speed dropped to 100Kbit down, 12Kbit up, after 5 tech visits (2 with managers) and 2 line tech visits I am now back to 11.4Mbit down but they can't get the upload about 300Kbps. And now they are telling me "everyone in your neighborhood is set to that cap" to which I respond "Heres the recorded speed test from Friday afternoon showing I was at 920Kbps upload and that what Im paying for, so fix it.
»www.speedtest.net/result/2543374559.png

Im escalated all the way to "the office of the president" with both an "issue manager" and an "executive escalation specialist" and noone at ATT can seem to fix the problem. I actually have a clue. I know the games telcos like to play and Ive been to enough rodeos that I can usually get them on the right track but this round just seems to be circuitous. Inside guy blames outside guy. Outside guy blames inside guy. Neither will come onsite together at the same time so I can make the liars lie to each other.

I have captured a complete log of all the issues. Ill be typing it in and adding it to my ATT review once (hopefully) this issue gets resolved.
»/dorateform···55/17978

Thanks for taking the time to read my rant.
--
I am a bomb technician. If you see me running, try to keep up.
[URL]»/im/101823342/···ng[/URL]



BKayrac
Premium
join:2001-09-29
Madison, WI

»AT&T Direct

When I had uverse they were great to deal with, might try there.

Ultimately I dropped att for charter as the speeds just aern't there, and never will be.



Oleg
Premium
join:2003-12-08
Birmingham, AL
kudos:2
reply to eak

I have always thought uVerse is better than cable, because it is fiber optics.



CylonRed
Premium,MVM
join:2000-07-06
Bloom County

It is not fiber to the home - U-Verse is fiber to the RT then copper to the home. Because it is still DSL - it has distance limitations that effect speed.

Now - as to it being 'better' than cable - that will depend on the local build out of the cable network.
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain



Oleg
Premium
join:2003-12-08
Birmingham, AL
kudos:2

1 edit

That fact i did not know about U-Verse. I have had tons of problems with AT&T DSL. After switching to cable all of those issues are gone.


PinkyThePig
Premium
join:2011-05-02
Tempe, AZ
Reviews:
·Cox HSI

said by Oleg:

That fact i did not know about U-Verse. I have had tons of problems with AT&T DSL. After switching to cable all of those issues are gone.

The lousiest part imo is even for the customers that have fiber to the home (a small number do) att wont let them get higher speeds so as to not make the other customers a bunch of complainers for being stuck with POS copper lines


JustBurnt

@rr.com
reply to Oleg

Once it was finally installed I had very little problem with Ameritech(at&t) DSL, but the speed (1.5Mb/sec*768kb/sec) was slow by today's standards and the price was HIGH ($79), now with TWC I get ten times the speed for half the price, but late 90's/early 00's that was all there was for broadband service.

UVerse has been hitting me hard to switch, but they want to compare their promo price with the regular TWC price and not tell me what their regular price will be, "OH you can save $X/mo, why don't you want to switch?".



ilikeme
I live in a van down by the river.
Premium
join:2002-08-27
Sugar Land, TX
kudos:1
reply to eak

We have not had any problems with U-Verse VDSL internet or phone, but the TV part sucked for the year we had it. We canceled that portion and went back to DirecTV, which we had before and have never had issues with.



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
·Pacific Bell - SBC
reply to CylonRed

said by CylonRed:

It is not fiber to the home - U-Verse is fiber to the RT then copper to the home.

For some small percentage, ~5% reportedly, U-verse is FTTH; but they won't even serve the maximum speed of the BPON (majority) service. More like only 18/1.5 ...

Because it is still DSL - it has distance limitations that effect speed.

For IPTV service, the limit is less than 3500 feet, I've heard. They also offer something they call, "IPDSL", which is Internet only, and mostly ADSL2+ from COs (some VDSL from VRADs). They seem to be offering it on longer loops; beyond 9000 feet that I know of, but the speeds are comparable to ADSL on the same distance.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum