| [Fusion] A few questions after switching to fushion Hello,
1.I placed an order for fushion a few days ago with DSLextreme. According to my account information the status of this order has been completed. However, I did not receive an email to confirm this and the sales lady said I should anticipate one. She told me I might have to call At&t to cancel service (even though this site suggests otherwise)
2. My speed has not changed. I had dslextreme 3.0 Mbps prior to fushion and it is still around the speed it once which is at about 2.50 Mbps download speed. I was wondering if this will improve or maybe I've been capped? (I know it has happened before)
Any help would be greatly appreciated. Thanks! |
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 dslx_stevePremium,VIP
join:2011-03-24
Winnetka, CA
kudos:6 | PM me or dslx_nick with your account info (don't post that info in the forum) and we'll check into this. |
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 dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:15 | Looked into this for you - activation date is currently set for 3/21. Email was sent to your hotmail email address, yesterday at 7:37am, so if you're not seeing it you might want to check your Spam folder, just in case (subject line is "The Activation Date for your recent Order").
Right now, you should still be connected on your previous DSL connection (which is why your speed has not changed - you're still on the old connection). Once it switches over I do expect the speed to go up. When the switch-over takes place, you'll experience brief downtime (usually no more than half an hour, if that) while the cables are moved over to the Fusion equipment - you shouldn't need to change anything on your end. At most, you might need to turn your modem/router off for thirty seconds, then turn it back on, and then you should be surfing along at Fusion speed. |
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| I looked in the junk mail and my inbox but I did not get an email. Thank you for helping me. Just to confirm though,
contacting AT&T will not be necessary? Thanks |
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dslx_nickPremium
join:2011-12-24
Chatsworth, CA
kudos:15 | AFTER your service is completely switched over, we recommend calling AT&T to verify that they have stopped billing you. It's usually not necessary, but we recommend it just in case. |
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| reply to sophiac76
sorry disregard |
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