said by bjlockie:I would say you have burned a lot of bridges on bbr with your ranting.
Really? And to be clear, you mean to say that there are people here, reading postings on TekSavvy forums that can have actually have enough influence at Bell to suddenly and spontaneously complete an install that should have happened days ago?
Forgive me if I find that incredibly hard to believe, I have had no evidence to the contrary. I had no idea that the Internet business worked this way. I came on here to share my experience previously and the current one and the level of insanity it is.
What you are describing to me is what I thought that is what support escalation channels were for. To my knowledge, most business operations involve tech support handling these kind of problems.
But now you're telling me someone else can help? How? Who? Why? How are people supposed to know this?
Educate me, because you have my attention. I want to know how this works.
My rant was born of the frustration of not having any alternative but to swallow the unacceptable level of support that Bell was providing TekSavvy. So if there's something that people on this forum can provide, I want to know what it is, honestly.
I don't need technical help with my modem, I know modems, I know DSL, and I can do tonnes of diagnosis myself. But what I can't do is bend someone's ear at Bell to fix my order, I have to go through TekSavvy, and they have to open tickets which I get to risk $87 arbitrary charges for every time they open one. I've done all the wiring myself at home. Seriously, what can people on here help me with that I could have avoided alienating by having a frustrated rant?
