said by HiVolt:Look, wholesale services be it DSL or Cable are simply vulnerable to these types of screwups.
My VDSL install was uneventful, but the tech that was supposed to switch my line from CO to Remote and check my line quality at the house didn't come to the house at all. And the tech that was supposed to install the POTS splitter came at 9pm so i told him to leave as he's not gonna mess in my basement at 9pm, I asked for the pots splitter and i installed it myself.
Not only that, i had issues with upload speed, it was 25/7 then, and i was only getting like 5meg, not because of line quality or distance but because bell was sending wrongly flashed modems to people.
I had offers of help from bell techs to adjust profiles, as well as a forum member to swap a modem with him which had different firmware, to narrrow down the issue which it did. Everyone learned from this issue as i was posting the results...
That's just the life on wholesale... sometimes when it rains it pours, but to me it's worth it not being a direct customer of the major telco/cableco.
I agree, it's not worth being a direct customer.
As for the issues you had - I haven't even gotten to that stage...
When initially ordered the upgrade to my service at the beginning of the month I was very hesitant. It was such a HUGE hassle the last time they did anything to my line (ie - the move to my current location). I didn't want a repeat. Now I anticipate the same kind of jerking around. Right now I have internet, but I don't know what will happen next. My line has been repeatedly qualified for 25/10, if it can only do 25/7, that's still cool.
The big issue for me is how badly it was handled the last time and if I'm going to get the same lack of service. As I've said previously in the thread, the main culprit seems to be the 3rd party contractor that handles my neighbourhood. These guys came in there and literally undid work that a Tier2 Bell tech came and fixed less than 2 hours after he left my place with working services.
I've had the POTS splitter installed. If the Bell guys did anything, it didn't update my profile. I put in a ticket to "max out" the profile and I get told by TSI support that oh, they maxed it to 6M. So I'm thinking... oh that's just great, here we go again. Hence I'm here. Waiting. Waiting until Monday for the next step in this journey of I don't know how long it will take and no real answers from the people who are implementing the work (Bell) as to what they are actually doing. Task 3? What is that? I get the impression that they hooked up my dry loop to some unconventional thing to get it working the last time, and whatever was done at the Node wasn't done to my Dry Loop. This is just speculation, but you can see where I'm going with this - no information or communication. If I was still a tech I could walk over there, pop it open and figure it out myself, but I'm left at the mercies of 48 hour tickets and 0 explanations for what was done the last time.
Oh and to that fellow who was asking for line stats, I don't know how to get the Sagecom modem (at least I couldn't find any) to display line stats. All I can do is copy and paste logs. If someone can point out where to find those, I'll post it.