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Mephistos
join:2010-06-20

Mephistos to HiVolt

Member

to HiVolt

Re: [DSL] 25M/10M Service at a Glorious 6Mbps speed

said by HiVolt:

Look, wholesale services be it DSL or Cable are simply vulnerable to these types of screwups.

My VDSL install was uneventful, but the tech that was supposed to switch my line from CO to Remote and check my line quality at the house didn't come to the house at all. And the tech that was supposed to install the POTS splitter came at 9pm so i told him to leave as he's not gonna mess in my basement at 9pm, I asked for the pots splitter and i installed it myself.

Not only that, i had issues with upload speed, it was 25/7 then, and i was only getting like 5meg, not because of line quality or distance but because bell was sending wrongly flashed modems to people.

I had offers of help from bell techs to adjust profiles, as well as a forum member to swap a modem with him which had different firmware, to narrrow down the issue which it did. Everyone learned from this issue as i was posting the results...

That's just the life on wholesale... sometimes when it rains it pours, but to me it's worth it not being a direct customer of the major telco/cableco.

I agree, it's not worth being a direct customer.

As for the issues you had - I haven't even gotten to that stage...

When initially ordered the upgrade to my service at the beginning of the month I was very hesitant. It was such a HUGE hassle the last time they did anything to my line (ie - the move to my current location). I didn't want a repeat. Now I anticipate the same kind of jerking around. Right now I have internet, but I don't know what will happen next. My line has been repeatedly qualified for 25/10, if it can only do 25/7, that's still cool.

The big issue for me is how badly it was handled the last time and if I'm going to get the same lack of service. As I've said previously in the thread, the main culprit seems to be the 3rd party contractor that handles my neighbourhood. These guys came in there and literally undid work that a Tier2 Bell tech came and fixed less than 2 hours after he left my place with working services.

I've had the POTS splitter installed. If the Bell guys did anything, it didn't update my profile. I put in a ticket to "max out" the profile and I get told by TSI support that oh, they maxed it to 6M. So I'm thinking... oh that's just great, here we go again. Hence I'm here. Waiting. Waiting until Monday for the next step in this journey of I don't know how long it will take and no real answers from the people who are implementing the work (Bell) as to what they are actually doing. Task 3? What is that? I get the impression that they hooked up my dry loop to some unconventional thing to get it working the last time, and whatever was done at the Node wasn't done to my Dry Loop. This is just speculation, but you can see where I'm going with this - no information or communication. If I was still a tech I could walk over there, pop it open and figure it out myself, but I'm left at the mercies of 48 hour tickets and 0 explanations for what was done the last time.

Oh and to that fellow who was asking for line stats, I don't know how to get the Sagecom modem (at least I couldn't find any) to display line stats. All I can do is copy and paste logs. If someone can point out where to find those, I'll post it.
bjlockie
join:2007-12-16
Ontario

bjlockie

Member

»Firmware + Sagemcom Modem + Help

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

I believe that's no longer relevant since bell closed that loophole with the later automatic firmware updates...

SimplePanda
BSD
Premium Member
join:2003-09-22
Montreal, QC

SimplePanda

Premium Member

said by HiVolt:

I believe that's no longer relevant since bell closed that loophole with the later automatic firmware updates...

This is correct. Latest versions of the firmware don't allow this anymore as far as I can tell (at least my Sagemcom doesn't).
Mephistos
join:2010-06-20

Mephistos

Member

said by SimplePanda:

This is correct. Latest versions of the firmware don't allow this anymore as far as I can tell (at least my Sagemcom doesn't).

So no work around for line stats on the latest updates.

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

said by Mephistos:

said by SimplePanda:

This is correct. Latest versions of the firmware don't allow this anymore as far as I can tell (at least my Sagemcom doesn't).

So no work around for line stats on the latest updates.

No, but you can request for the stats from TekSavvy, as they have a tool to view them, to see what your current profile is, current sync rate, SNR & attenuation as well as estimated distance.
taraf
join:2011-05-07
Ottawa, ON

taraf to Mephistos

Member

to Mephistos
I put in a ticket to "max out" the profile and I get told by TSI support that oh, they maxed it to 6M.
Perhaps your terminology is the problem. Rather than asking them to "max out" the profile, maybe they should ask Bell to apply the correct speed profile for the 25/10 service, or to activate the line.

I'm still waiting for you to post the results of a speed test, btw... I know that you say that this is what you got when you asked them for the line stats, but my understanding of how Bell works is that it may not actually require a port change to go from 6M to 25M, and it's possible that the port simply hadn't been activated as of the last time they checked.
Mephistos
join:2010-06-20

1 edit

Mephistos to HiVolt

Member

to HiVolt
said by HiVolt:

No, but you can request for the stats from TekSavvy, as they have a tool to view them, to see what your current profile is, current sync rate, SNR & attenuation as well as estimated distance.

Right, which is what I expected to do anyway, but no stats at home, w/ your own equipment. Not important to me anyway, as long as the upstream is higher than 800k, this is serving me well. Currently they've squeezed in 26M/11M so I'd say this is done.

Thanks to everyone with supportive responses, meh to the rest. Especially funny for the "you're on residential DSL running a business" quip, which is frankly why the majority of users switched to TekSavvy back in like... 2005! (We could get a static IP) Confirmed that Business and Residential DSL has exactly the same SLA, none. Love it.... Have a backup he says.... HAHAHAHAHA!

Take care guys.
Mephistos

Mephistos to taraf

Member

to taraf
said by taraf:

Perhaps your terminology is the problem. Rather than asking them to "max out" the profile, maybe they should ask Bell to apply the correct speed profile for the 25/10 service, or to activate the line.

I'm still waiting for you to post the results of a speed test, btw... I know that you say that this is what you got when you asked them for the line stats, but my understanding of how Bell works is that it may not actually require a port change to go from 6M to 25M, and it's possible that the port simply hadn't been activated as of the last time they checked.

Hi taraf,

I'm about to wrap up the thread for my own purposes here, but I'll take the time to answer your points, since you're interested.

I wasn't sure what the situation was either, if they'd have to change my port or not. Regarding my use of language I was quoting TekSupport - of course it should have requested to change the profile last week, but I don't know the wording that was used in the ticket, or I would provide that for you.>

What I can confirm for you is that the port was changed around 9am Sunday morning, which was a nice surprise to wake up to. Still no explanation as to why it happened on a Sunday after chasing them and opening 3 different tickets instead of just happening as scheduled for the original order.

If you want the results of the speed test posted here for academic reasons I'll ask TSI Support to e-mail it to me. Over the phone as of noon today it's at 50% capacity for download and 76% capacity for upload, and my speed profile is currently 26/11 of which I cannot complain at all.