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Phoenix, AZ

2 edits
reply to Anonguy

Re: [AZ] Recently upgraded to Premier and Docsis 3.0

Thanks for this post. I too was stuck at about 30ish down. Tech Support changed my service code. As you mentioned, they didn't have my service set to premiere docsis 3.

EDIT: I still seem to be capped consistently between 30-32mbps down, but upload is way better--something like 20mbps, and the perceived (didn't notice high ping times or packet loss) browsing latency has disappeared. I still see some channels aren't in use on my modem, so I might need to reboot the modem again or call Support tomorrow.

My firewall keeps all the nerds at bay.