HT1000 Issue Hoping somebody might have had this problem and know a fix instead of me having to pay Hughesnet for them to replace their faulty hardware. For the past week, every morning I've gotten up and the internet connectivity has been down. Some days, I power cycle the HT1000 once and it's fixed, other days no amount of power cycling it works. Looking at my router, before power cycling the HT1000 it has all 0.0.0.0's, after I power cycle it then it gets the normal DHCP info and connectivity is fine. Some days though, after power cycling it, it'll get the DHCP info but after a few minutes it all goes back to 0.0.0.0's again and I can't access the HT1000. I tried setting it to static with all the info, but that does no good and I can't even access the HT1000. I tried switching out my router but to no avail, the issue seems to be with the HT1000.
Anybody else had this issue? Anybody know how much it's going to cost me to have Hughesnet replace their faulty HT1000? Unfortunately we live so far out in the country that there isn't another option available for internet. Thanks.
diablo1892Say hello to my little friendReviews:
·Dialup USA, Inc.
What's the codes you get? Have you tried calling tech support, what did they say?
It's possible it ain't faulty, its possible its just congestion maybe on your beam or maybe something ain't hocked up right. Are you using a Wi-Fi? We have one an for the past couple weeks we had to restart the entire network, the plan switch would work fine but the wireless router just dies off but after a 30 second restart of modem, everythings fine.. HughesNet sure has a lot of issues and here's the funny part we use to have all kinds of downlink errors since install from last year and come to about 3 weeks ago they disappear so what the heck?? It's hughesnet thats all there is to it.
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired switch/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying
or has a good reason for how much it's worth.
There are no codes. During the 1-3 minutes it works after the power cycle, I can access the HT1000 and there are no codes, it passes both the self-test and the connectivity test also. But after the 3 minutes, I can't access the HT1000 anymore and internet connectivity drops, it's like the DHCP quits and the router's WAN IP changes to 0.0.0.0 (if I plug a comp into it, it gets a Windows private IP). But if I set the router to static IP with the addresses before it changed to all 0.0.0.0 it still won't connect to the HT1000 or the internet.
I called Hughesnet this morning, got their ridiculous joke of a tier 1 help desk and the only thing they really had me do was /release and /renew the ip, which of course did nothing. So now I get to wait 2-3 days for their tier 2 to get back to me, which last time they never did....
That is Hughesnet support alright.
I would suggest you post your issue on the Hughes "support" website:
There is a bit of a customer revolt going on and I think enough stink will be made that your problem will get attention.
You will however have to post the case number you received from India tech support.