US Cable Support > Mediacom > [RANT] No warning or email on ban

reply to NightTripper

Re: [RANT] No warning or email on ban

You are wrong. They do care about my SB6121. It costs money every day that it is working. That is why they changed it

Mark

So GLIMMER what is your purpose in this thread? Other than trying to hijack the thread. I hope you don't mind if I ignore you

So back on track.

The ban was in force for several days. But when I mentioned it here, bingo it was removed. Now you say that the logs show no ban. Nothing at all that shows whey I got the banned message? What message is shown to people who get banned at your forum. Is it the same one I got?

The tech worked for almost an hour trying to get the Mediacom modem to work. That was after working on my SB6121 for 5 minutes. Yes I was timing him. I have had a lot of trouble getting a modem though the walledgarden. I have a SB 5100 that also had problems getting through the walledgarden. The problem is that we can't get an IP address assigned to the modems.

You never replied about the Motorola SB6121. Since the Mediacom tech said it was bad. Should I send it in to get repaired? Will Mediacom foot the bill if nothing is wrong with it?

Mark

The only reason we can think of that you got this error was because the IP you were assigned had previously been blocked. Once the IP was released and you were given a new one, your access to the site was restored.

As for the 6121. We cannot guarantee that any non supported modems will work with our service, although, we have numerous customers that are using them with no issues at all. Because of this, we will not be able to reimburse you for any charges that are incurred for sending it in for repair.
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

I log onto my neighbor's wifi and I was still banned. I was still
banned using a proxy service. That's three different IP addresses.

Just before 9 tonight I lost my internet. They said the modem lost the IP address. Same thing keeps happening.

I got a call from a DSL rep tonight. They are pushing a 25 down and 3 up service for $49 a month. I asked them to fax or mail me the details. So I hope will not have to put up with this run around much longer.

Now I just need to find a good TV provider.

Mark

my point in the thread was just what chad said its your modem and mediacom does not support it. If you are having problems with service I would also either make them send a tech out again or go with directv or dish with dsl.

reply to NightTripper
MediacomChad please arrange to have a tech come out to my home. Last night I again lost the IP address. This happened to the Mediacom modem. It has also happened to my SB5100 and my SB6121. All of this within a One week period. I should not have to put up with service that stops working until I call in to Mediacom and go through an hour of their song and dance to get this working again.

Mark

reply to NightTripper
I will get an appointment scheduled a PM you the available dates.

reply to NightTripper
It sure seems to me that you have some serious signal issues to your home for this to happen independently to three different modems. Either that or your account has something bizarre about it in the Mediacom system, because these are the only commonalities that I can see as each modem has been installed on the same line and tied to the same account number. You don't say, however, what router or device is next in line after the modem, and whether you've tested everything without that there, as that is a third potential piece that hasn't changed in the testing of different modems. I hope they can solve your problem.

"You don't say, however, what router or device is next in line after the modem, and whether you've tested everything without that there, as that is a third potential piece that hasn't changed in the testing of different modems."
True I should have mentioned that I have had the following four routers in the mix.
NetGear 3500L
NetGear WNR-2000
D-Link DGL-4100
D-Link DIR-657
The tech had mentioned that it is the router not requesting an IP address that was the problem. So I round Robin these four routers with no effect.

And before someone thinks I'm a little nuts for buying all this equipment. I am the owner of Burgus Computers. So I have access to new and used computer equipment. I have been working on computers since the late 70's

Mark Burgus

What happens if you just connect a computer directly to the modem, with no router in the path?

With "his" laptop connected directly to thier modem. It took the tech close to an hour to get an IP address. He was on the phone the whole time with someone.

Mark

reply to NightTripper
With those four routers, have you purchased the 3 additional dynamic IP addresses required?

I'll assume that you do and that you're not running them in a "layered" fashion with them all sitting behind one another...

I ask because I also use at least two routers (or edge devices) at any given time and have purchased additional IP addresses. HOWEVER... literally every time I have changed modems, I have had to have Mediacom put in a Tier 2 ticket on my behalf to have the additional IP addresses re-enabled on my account. This very well may be the issue. MediacomChad can help you get this sorted as he and others at Mediacom have helped me with this multiple times. Just make sure to mention you've purchased the additional IP addresses.

I've experienced this very same frustrating issue if this does prove true. It's the result of how DHCP works in terms of binding a MAC address to a particular IP Address from their DHCP pools. Different DHCP server products handle this different ways--I've run into this issue with a few of my clients and how they've configured their DHCP, as well.

I agree, k9iua6. I was just wondering if he was running multiple devices with additional dynamic IP addresses given the nature of his business as he explained. That is where I have seen the exact symptoms he's stating (especially given that they swapped modems). Definitely something that requires further investigation of his account and review of CMTS config.

I sure hope they're able to get Mark back on his DOCSIS 3 modem as it sure is helpful in providing much more consistent service. Unless the modem took a serious surge (pretty unlikely), his existing modem is probably just fine.

I have just one modem at a time hooked up. I can't that to work Why on earth would I run multiple modems. I am laughing so hard that it is hard to write this. You were kidding, right

Mediacom has blamed my hardware at every turn. They once told me on the phone that it was my house wiring. So before the tech showed up I went to the utility pole. I ran new cable from the pole to the modem. The cable is the only item on that pole. And the cable is only there for me. The drop is five feet off the ground. So it was very easy to run a new line. The tech showed up and said they were going to charge me for running new wire to fix the problem. I just smiled and showed him the new line. He went out to the van and talked to someone for a good 40 minutes. He then unhooked my cable and re hooked the old cable and left. A week later a guy ran a fancy orange cable

I have had problems every since they built the assisted living center across the street from me. The contractor cut the line everyday for about two weeks, digging around over there. Mediacom finally just draped the cable on the chain link construction fence. My internet has never been right every since.

Mark

It is a good thing they didn't charge you for tampering with their equipment (running the new line, which is their responsibility, not yours, and touching their tap). They could have. Or worse, discontinued your service altogether. I'm sure that is part of what they were debating for 40 minutes over the telephone.

When they ran the new line, did they measure signal strength and quality of signal inside the house at the first splitter? It sure seems to me like you have signal problems, either noise on the line or too weak or unstable of a signal, that MC or the contractors introduced. Can you report any modem signal reports of your own?

I never unhook the pole. I only ran the cable up to it.

Mark

reply to NightTripper
Mediacom will not reimburse anyone for buying third party equipment.
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I speak for myself, not my employer.