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GLIMMER

join:2004-01-17
Fisher, IL
reply to NightTripper

Re: [RANT] No warning or email on ban

no I got your point. Your equipment is not mediacoms problem. The tech said it was bad maybe it is maybe its not. Mediacom gave you a modem to get your service working. You can either buy a modem from mediacom that they will swap out if it has problems or bring your own. Mediacom does not care about your 6121.

NightTripper

join:2006-09-26
Stronghurst, IL
You are wrong. They do care about my SB6121. It costs money every day that it is working. That is why they changed it

Mark

GLIMMER

join:2004-01-17
Fisher, IL
said by NightTripper:

You are wrong. They do care about my SB6121. It costs money every day that it is working. That is why they changed it

Mark

why do they care? if they really wanted your money they could do what charter did and purge all customer owned modems from there system. I maybe bitter toward mediacoms business practices but you have down right hate for them.

NightTripper

join:2006-09-26
Stronghurst, IL
So GLIMMER what is your purpose in this thread? Other than trying to hijack the thread. I hope you don't mind if I ignore you

So back on track.

The ban was in force for several days. But when I mentioned it here, bingo it was removed. Now you say that the logs show no ban. Nothing at all that shows whey I got the banned message? What message is shown to people who get banned at your forum. Is it the same one I got?

The tech worked for almost an hour trying to get the Mediacom modem to work. That was after working on my SB6121 for 5 minutes. Yes I was timing him. I have had a lot of trouble getting a modem though the walledgarden. I have a SB 5100 that also had problems getting through the walledgarden. The problem is that we can't get an IP address assigned to the modems.

You never replied about the Motorola SB6121. Since the Mediacom tech said it was bad. Should I send it in to get repaired? Will Mediacom foot the bill if nothing is wrong with it?

Mark


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
The only reason we can think of that you got this error was because the IP you were assigned had previously been blocked. Once the IP was released and you were given a new one, your access to the site was restored.

As for the 6121. We cannot guarantee that any non supported modems will work with our service, although, we have numerous customers that are using them with no issues at all. Because of this, we will not be able to reimburse you for any charges that are incurred for sending it in for repair.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

NightTripper

join:2006-09-26
Stronghurst, IL
I log onto my neighbor's wifi and I was still banned. I was still
banned using a proxy service. That's three different IP addresses.

Just before 9 tonight I lost my internet. They said the modem lost the IP address. Same thing keeps happening.

I got a call from a DSL rep tonight. They are pushing a 25 down and 3 up service for $49 a month. I asked them to fax or mail me the details. So I hope will not have to put up with this run around much longer.

Now I just need to find a good TV provider.

Mark

GLIMMER

join:2004-01-17
Fisher, IL
my point in the thread was just what chad said its your modem and mediacom does not support it. If you are having problems with service I would also either make them send a tech out again or go with directv or dish with dsl.

NightTripper

join:2006-09-26
Stronghurst, IL
reply to NightTripper
MediacomChad please arrange to have a tech come out to my home. Last night I again lost the IP address. This happened to the Mediacom modem. It has also happened to my SB5100 and my SB6121. All of this within a One week period. I should not have to put up with service that stops working until I call in to Mediacom and go through an hour of their song and dance to get this working again.

Mark


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
reply to NightTripper
I will get an appointment scheduled a PM you the available dates.

k9iua6

join:2004-05-23
Dubuque, IA
kudos:1
reply to NightTripper
It sure seems to me that you have some serious signal issues to your home for this to happen independently to three different modems. Either that or your account has something bizarre about it in the Mediacom system, because these are the only commonalities that I can see as each modem has been installed on the same line and tied to the same account number. You don't say, however, what router or device is next in line after the modem, and whether you've tested everything without that there, as that is a third potential piece that hasn't changed in the testing of different modems. I hope they can solve your problem.

NightTripper

join:2006-09-26
Stronghurst, IL
"You don't say, however, what router or device is next in line after the modem, and whether you've tested everything without that there, as that is a third potential piece that hasn't changed in the testing of different modems."
True I should have mentioned that I have had the following four routers in the mix.
NetGear 3500L
NetGear WNR-2000
D-Link DGL-4100
D-Link DIR-657
The tech had mentioned that it is the router not requesting an IP address that was the problem. So I round Robin these four routers with no effect.

And before someone thinks I'm a little nuts for buying all this equipment. I am the owner of Burgus Computers. So I have access to new and used computer equipment. I have been working on computers since the late 70's

Mark Burgus

k9iua6

join:2004-05-23
Dubuque, IA
kudos:1
What happens if you just connect a computer directly to the modem, with no router in the path?

NightTripper

join:2006-09-26
Stronghurst, IL
With "his" laptop connected directly to thier modem. It took the tech close to an hour to get an IP address. He was on the phone the whole time with someone.

Mark


TJFriday

join:2009-06-29
Des Moines, IA

1 edit
reply to NightTripper
With those four routers, have you purchased the 3 additional dynamic IP addresses required?

I'll assume that you do and that you're not running them in a "layered" fashion with them all sitting behind one another...

I ask because I also use at least two routers (or edge devices) at any given time and have purchased additional IP addresses. HOWEVER... literally every time I have changed modems, I have had to have Mediacom put in a Tier 2 ticket on my behalf to have the additional IP addresses re-enabled on my account. This very well may be the issue. MediacomChad can help you get this sorted as he and others at Mediacom have helped me with this multiple times. Just make sure to mention you've purchased the additional IP addresses.

I've experienced this very same frustrating issue if this does prove true. It's the result of how DHCP works in terms of binding a MAC address to a particular IP Address from their DHCP pools. Different DHCP server products handle this different ways--I've run into this issue with a few of my clients and how they've configured their DHCP, as well.

k9iua6

join:2004-05-23
Dubuque, IA
kudos:1
said by TJFriday:

With those four routers, have you purchased the 3 additional dynamic IP addresses required?

I'll assume that you do and that you're not running them in a "layered" fashion with them all sitting behind one another...

I interpreted Mark's reply above as suggesting that he has tested this problem with at least four different routers, with the same result, and not that he is running all four routers at once. But I may be wrong.

The tech's laptop problem does suggest that we have either a serious line signal issue and/or a messed up CMTS/DHCP configuration in Mark's area. Or something could still be messed up with Mark's accounting information, and that Mediacom needs to try a different account.


TJFriday

join:2009-06-29
Des Moines, IA
I agree, k9iua6. I was just wondering if he was running multiple devices with additional dynamic IP addresses given the nature of his business as he explained. That is where I have seen the exact symptoms he's stating (especially given that they swapped modems). Definitely something that requires further investigation of his account and review of CMTS config.

I sure hope they're able to get Mark back on his DOCSIS 3 modem as it sure is helpful in providing much more consistent service. Unless the modem took a serious surge (pretty unlikely), his existing modem is probably just fine.

NightTripper

join:2006-09-26
Stronghurst, IL
I have just one modem at a time hooked up. I can't that to work Why on earth would I run multiple modems. I am laughing so hard that it is hard to write this. You were kidding, right

Mediacom has blamed my hardware at every turn. They once told me on the phone that it was my house wiring. So before the tech showed up I went to the utility pole. I ran new cable from the pole to the modem. The cable is the only item on that pole. And the cable is only there for me. The drop is five feet off the ground. So it was very easy to run a new line. The tech showed up and said they were going to charge me for running new wire to fix the problem. I just smiled and showed him the new line. He went out to the van and talked to someone for a good 40 minutes. He then unhooked my cable and re hooked the old cable and left. A week later a guy ran a fancy orange cable

I have had problems every since they built the assisted living center across the street from me. The contractor cut the line everyday for about two weeks, digging around over there. Mediacom finally just draped the cable on the chain link construction fence. My internet has never been right every since.

Mark

k9iua6

join:2004-05-23
Dubuque, IA
kudos:1
It is a good thing they didn't charge you for tampering with their equipment (running the new line, which is their responsibility, not yours, and touching their tap). They could have. Or worse, discontinued your service altogether. I'm sure that is part of what they were debating for 40 minutes over the telephone.

When they ran the new line, did they measure signal strength and quality of signal inside the house at the first splitter? It sure seems to me like you have signal problems, either noise on the line or too weak or unstable of a signal, that MC or the contractors introduced. Can you report any modem signal reports of your own?

NightTripper

join:2006-09-26
Stronghurst, IL
I never unhook the pole. I only ran the cable up to it.

Mark


Anonymous
Premium
join:2004-06-01
IA
kudos:2
reply to NightTripper
Mediacom will not reimburse anyone for buying third party equipment.
--
I speak for myself, not my employer.

NightTripper

join:2006-09-26
Stronghurst, IL

1 recommendation

1.) The tech is an expert on cable equipment.
2.) The tech said my modem was bad.
3.) I send my modem in for repairs.
4.) Motorola sends it back with no problems found. But with a $80 bill attached.
5.) I take Mediacom to small claims.
6.) They could get an attorney for $200 an hour to fight a $80 claim.

I wonder how that would go.

Darn that sounds like fun.

Mark

NightTripper

join:2006-09-26
Stronghurst, IL
Forgot to add that there is no TV. Died around 1:00 this afternoon. Phone tech did what he could. But still dead. And the cable box still shows 12:00 My SiliconDust box doesn't work either.

Mark

GLIMMER

join:2004-01-17
Fisher, IL
reply to NightTripper
just because you take them to small claims court does not mean they will pay you off. Its a civil order theres no teeth to it.

The tech is not an expert on cable equipment. They have it in the TOS and AUP that they are not responsible for YOUR equipment connected to there network. The tech made a guess it was bad.

Who in there right mind would send a 60 dollar modem in for repairs just go buy a new one. And if your own a computer shop you could get one at cost.

straight from TOS

In addition to a cable modem and any other items We or our agents, suppliers or contractors furnish for use with the Service (which we call ”Mediacom Equipment”), use of the Service requires that Customer supply his, her or its own computer, an Ethernet device (if required) and an operating system that meet Our technical requirements. We inform Customer about these requirements before or at the time of the initial Service installation, and they also can be obtained by contacting Customer Service at Customers Mediacom Cable System. The fact that We rent, sell, recommend or approve a cable modem, computer, operating system or other item for use in the Service does not make Us responsible if it has defects or problems.

»mediacomcable.com/site/_pdf/Onli···ment.pdf


TJFriday

join:2009-06-29
Des Moines, IA
reply to NightTripper
Apologies if I wasn't clear... Not four cable modems... one cable modem with four dynamic IP addresses. Each router facing the cable modem would require its own individual IP address from Mediacom.

I would really like to be able to sympathize with your situation (and I really do, actually, or I wouldn't take the time to post), but your actions make it difficult to do so whether or not Mediacom is right or wrong about the functionality of the modem when you're attempting to fix your own issues by directly interacting with the municipal cable franchise's infrastructure yourself. That infrastructure is not yours to troubleshoot or repair. Could you imagine doing that with an electrical transformer? A natural gas main? The others are correct in saying Mediacom would have been fully within their right to disconnect you for connecting a cable to the tap whether your actions resolved an issue for your service or not. Legally and from a pure safety/common sense perspective any telco, water department, natural gas company or electrical service provider would not be okay with you attempting to mend their infrastructure whether it is "on" your property or not regardless of your qualifications (the property it's on would be considered easement, anyway, just like it is when it's up on the pole or buried in the ground). I believe it is understandable that the techs may judge your credibility when it comes to troubleshooting issues with your connection if you're prone to "vigilante self-service".

My sincere advice to you is to let Mediacom's service process work. It may not be fast; it may not be good (in fact, it may completely suck); and it may not even be "done right", but it's what you agreed to when you chose to purchase your service(s) from them. However, I believe that they can eventually get it working consistently and reliably for you--they have for most of us (except for perhaps WadeG and some others where they have made numerous attempts). But you came to what I believe is the right place to get help. MediacomChad (and the other Mediacom folks) can cut through a lot of bureaucracy for you that you might face by otherwise calling in your issue. Others here have offered sage and reasonable advice. Many the replies you've had are from folks that have had horrible service and have learned from it--they genuinely want to help--even the Mediacom folks.

I apologize if any of this came across the internet as condescending--that wasn't my intent, but I want to help to get you pointed in the right direction to help you get the most from your internet service as a fellow customer. I bothered to look up your business and website and I understand how important this must be for you. I've worked for a similar business in my distant past and can extrapolate how vital connectivity is for you day-to-day. One business-owner to another, I really hope they're able to help your situation soon.

NightTripper

join:2006-09-26
Stronghurst, IL
said by NightTripper:

I never unhook the pole. I only ran the cable up to it.

Mark

TJFriday I think you missed that part. It's up about four or five posts.

Mark


Boss302_1970

join:2009-12-11
wow you really have a big mess there good luck with getting it resolved

k9iua6

join:2004-05-23
Dubuque, IA
kudos:1
reply to NightTripper
said by NightTripper:

said by NightTripper:

I never unhook the pole. I only ran the cable up to it.

Mark

TJFriday I think you missed that part. It's up about four or five posts.

Mark

Mark, your comment is very confusing. Are you saying that you just laid out many feet of cable, not hooked to anything, expecting Mediacom to make use of it instead of their own drop? Or did you in fact make a connection to Mediacom's cable at the pole? If the latter, then you did "unhook the pole," so to speak, by messing with Mediacom's property. The only cable we are allowed to touch, but our TOS, is on the household side of the demarcation point. I presume that is at your house, and not out at the pole.


TJFriday

join:2009-06-29
Des Moines, IA
reply to NightTripper
My apologies--you're right. I did miss it as I was typing my reply. They were coming in quickly. Again, my apologies.

If I were in your shoes, here's what I would do:

Permit Mediacom three more attempts to get your service working and stabilized.

If they get the service working, wait a few days to ensure stable service and swap back to your preferred modem.

Wait a few more days to ensure stable service; report any variances to Mediacom and seek appropriate credit.

Cancel your service if they fail at the three attempts.

If at any point you're so frustrated and want to make an official complaint, this is provided for in Mediacom's Franchise Agreement with your municipal governance. Mediacom will have to respond to a documented complaint per the terms of the Video Customer Protection Law, 220 ILCS 5/22-501. Also, you can request a copy of the franchise agreement and see what particular remedies are afforded in your particular case. Complaints against the franchise are far more annoying to a MSO like Mediacom than any small claims judgment could be. Franchise issues impact their ability to renew a franchise agreement in the future. If Mediacom loses the franchise, they basically lose all investment they make into improvements in the cabling plant and make it really easy for the next Cable Company to come in and take over. In reality, it rarely happens, but it is something that gets their attention.

GLIMMER

join:2004-01-17
Fisher, IL
said by TJFriday:

If at any point you're so frustrated and want to make an official complaint, this is provided for in Mediacom's Franchise Agreement with your municipal governance. Mediacom will have to respond to a documented complaint per the terms of the Video Customer Protection Law, 220 ILCS 5/22-501. Also, you can request a copy of the franchise agreement and see what particular remedies are afforded in your particular case. Complaints against the franchise are far more annoying to a MSO like Mediacom than any small claims judgment could be. Franchise issues impact their ability to renew a franchise agreement in the future. If Mediacom loses the franchise, they basically lose all investment they make into improvements in the cabling plant and make it really easy for the next Cable Company to come in and take over. In reality, it rarely happens, but it is something that gets their attention.

Not in IL. Att got a blanket franchise law similar to Wisconsin passed. Franchise laws in IL are in a state of flux some of the current law is set to be repealed on oct 1 2013


TJFriday

join:2009-06-29
Des Moines, IA
GLIMMER,

I saw that to be the case when I looked it up. The IL Video Customer Protection Law, 220 ILCS 5/22-501 covers that. There are still numerous references to municipal councils being an avenue for complaint since the cabling plant and easement is technically still owned/granted by the municipality.

However, I didn't catch that it might be repealed--that's good for the customers in IL... Maybe. Always tough to know how that might work out.

I'm just hoping they can help get Mark's situation resolved. I totally understand his frustration.