PJL, Thanks for the reply.
It seems you have an HD box and HD TV. The problem exists on their standard definition boxes (QIP2500 and DCT700). I've never used my HDTV to look at channel 4 (always use 504 for that) but see my note at the bottom because I just tried it.
The SD boxes can't access the HD channels and don't have the settings you describe. Same goes for an old SD TV.
Verizon is supposed to take the 'over the air' signal and either crop it or letter box it. They are squeezing it. See this thread if you want to see a picture. »
Anamorphic SD localsThe issue has come up several times since Verizon switched to all digital. KNBC was good for almost a year but this latest issue started about 2 or three months ago.
Note from above: I checked this out on one of my HDTVs with an HD set top box. Take a look at your TV again. Note how channel 7 looks compared to channel 507 and then compare that to how channel 4 looks compared to channel 504. Verizon is doing it correctly for channel 7. Channel 7 is cropped at the SD border. Channel 4 is squeezed into the SD boarder. With an HDTV, you can stretch channel 4 to fill the screen and it would look fine (still SD but with the right aspect ratio). If you did the same on channel 7 it would look stretched (everyone wider than they're supposed to be). They are doing SD correctly on channel 7 but not on channel 4.